Customer Reviews

At the completion of each job, we ask our customers to tell us about their experience with USS. Read what some of our satisfied customers are saying about our foundation repair, waterproofing, and concrete leveling work.

Recent Reviews

I requested a free visit from USS, and I could not be more pleased with the service provided. Mitch came out to look at my house, and he very patiently looked at some signs of concern that I had been monitoring. After we looked inside, we went outside to look at the exterior of the house, and then he looked underneath. He found a couple of minor cracks, and he showed me exactly what to watch for in the future. After looking over everything, he recommended that nothing be done at this point in time. It is rare that a company would come out to give a free estimate and then not try to sell sort of service. The honesty displayed by Mitch and USS was very reassuring, and if any of the minor cracks become an issue in the future, USS will have my business!!

Dickson , TN

I would like to thank everyone at USS that played a roll in repairing, leveling and strengthening the supports and floor joists under my house. I know it’s not an easy job in the crawlspace of most homes. Everyone at USS has been courteous and professional. I would like to thank Ron and his crew especially. They worked hard at each point to get every pillar, beam and jack post perfect. My floors are level and no longer have a “bounce” when you walk across them. I would be happy to recommend USS to anyone that needs work done.

Murfreesboro, TN

I was very impressed with the service provided by USS for the repair of our sunken front walk and stairs. The process was pleasant and efficient, the employees were knowledgeable and professional, and the workmanship was excellent. One of the things that impressed me the most was how our foreman, Blake, thoroughly explained the repair process and gave us tips on how we could avoid a recurring issue. I would certainly recommend USS to anyone, and I would choose them for our future structural repair needs.

Goodlettsville, TN

We really enjoyed Casey and his crew. Myers Plumbing came by to check a vent on some work they had done for us and said they could take a nap under the house, it was so clean. Thank you much!

Pegram, TN

Awesome job! Our house is finally level, thanks to Ronnie and his crew!!!

Gallatin , TN

Thank you! My project manager Mitch was great to work with in preparing me for this huge project. He went above and beyond to get this moving earlier than expected. Nick and Kyle were very respectful of me and my property. They left us much better off than before. They made a great team! I always felt “in the loop” on what was happening at my home. I was so impressed with the way they kept their workspace clean and orderly EACH DAY! Much better than they found it at the beginning, I’m sorry to say! Thanks for living up to your advertised integrity! I’ve told all my friend how great this dreaded experience turned out!

Goodlettsville, TN

The USS team was fantastic. Our project manager was so responsive – reading over an 8 year old structural engineer report late at night and giving me advice and a proposal that night! He also educated me on what needed to be done and why, and what didn’t need to be done and why. He was so accommodating to schedule us in as quickly as he could. The team did a great job and finished in one day – they were careful to put things back in place and cared about my home. Really great service! Particularly stands out against other structural contractors/engineers in your industry due to responsiveness, customer service and superior guidance. A++

Nashville, TN

For once in a long time, I’ve got the quality of work that was sold. It’s a rare occurrence it seems these days. I cannot say in few words of the appreciation that I have for the excellent quality of work, the commitment to do the job right and the superb attitude of the people involved. I cannot say THANK YOU enough.

Brentwood, TN

Your guys really went above and beyond. Everyone was a pleasure to work with. Great work and so affordable! Thanks so much.

Fayetteville, TN

We trusted USS from the very beginning in large part due to the project manager assigned to our house and also the reputation that USS has. We would like to say a huge THANK YOU to our foreman and his crew for being here on time and finishing on time. They were very courteous, kept the area clean and went above and beyond to help us. We asked questions, they answered with confidence and knowledge and patience. They were wonderful to us and we can’t say thank you enough.

Pulaski, TN

We were very impressed with the entire process – especially when we came home on Day 2 and the crack in brick under our window was already fixed! Best home improvement project we have ever done.

Mt. Juliet, TN

The foreman and crew were excellent, very knowledgable and polite. They completed everything they said they would do. Our project manager was very knowledgeable, easy to understand and no over sell. No “let’s make a deal” – which is what the other company did. The project manager’s approach, personality and professionalism is the reason I went with USS!

Columbia, TN

As a woman not knowing anything about this kind of work, I wanted someone I could depend on and USS came through. Thanks!

Portland, TN

A great foreman and crew. They knew what they were doing and explained the process in detail. Finished the job on time and did an excellent job cleaning up. You can’t tell work was performed in the area. USS is very trustworthy and good.

Old Hickory, TN

Very punctual and hard-working. Foreman and crew were patient and answered all my questions. I would highly recommend USS.

Pelham, TN

After purchasing a new house and pulling up floors, I discovered my floors were frightfully uneven. I spent four months assessing and quoting our structural issues with a structural engineer and four different structural contractors. None of the contractors provided us with diagrams of the work they were going to do. Some wouldn’t warranty their work because of the gravity of the job. Some wouldn’t take the job because they said it was too hard. Most could barely read the engineer’s report. One’s interpretation of the report was extremely over-engineered (you can read that “over charged”). One didn’t even keep the scheduled appraisal appointment where they required both my wife and I to be in attendance. This was not the case with USS. The project manager was punctual, responded to my emails late at night (even while waiting at an airport), and was providing CAD drawings with each change. When they took on the job, the foreman and crew were punctual and executed on time and effectively. When I raised concern one evening, they addressed it immediately without putting the timeline in jeopardy. They were all extremely courteous and professional. They took on my “too tough” job and warrantied the work to boot. They made this very tiring experience much less stressful. My only regret is that I didn’t get USS to quote the job from the jump. A near perfect experience.

Nashville, TN

Very professional, knowledgeable, and courteous. The previous cracks from the instability of the floor are sealed and the bathroom floor feels level and stable. Thanks for doing such great work!

Hermitage, TN

The entire crew was professional and courteous and we were impressed with the work. We would highly recommend USS to our friends. The guys deserve a bonus!

McMinnville, TN

The USS personnel were courteous and professional. I would certainly recommend USS to anyone that needs similar structural and foundation assessment and repairs.

Clarksville, TN

Every member of the USS family was extremely helpful from the beginning of the project to the end. If we have work that needs to be done again, we will use USS.

Franklin, TN

I had two friends who had used USS in the past. Both had nothing but praise and have had no additional foundation issues. That was all I needed to go forward. Great experience all around.

Nashville, TN

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