I was informed the day before and again the morning of our appointment. Arrived on time and immediately checked the issue I had. Richard Jones (and Robert) were very professional and knowledgeable. Robert was new to the company and Richard explained every move they were to take. Richard explained what he was going to do… showed me the support system to be installed and after finished asked if there were any questions. Very good experience. Also was very satisfied with Jason Zuhlke who evaluated and estimated the job.