Kelly Beaty – Goodlettsville, TN

USS Tiffany Orth by , Marketing Manager

I had sinking steps and a sinking, cracked sidewalk, and a friend I trust recommended USS. I had put off repairing for a long time, and I was afraid my procrastination was going to be very costly. I wasn’t sure how much repair would even be possible. USS swept away all my fears. USS did a fabulous job – from the first phone call I made to request a free inspection and estimate, to this morning, when I shook hands with and thanked Evan for a job well done.

I am especially delighted with the work done by Evan Dennison, my poly specialist. He called me this morning to let me know he was on his way, he got started promptly, and he worked quickly and efficiently. I work two jobs, so his being mindful of my time is much appreciated!

Evan’s workmanship was SUPERB. He went above and beyond to make sure the job was done to perfection. He clearly takes pride in his work, and he does it well. He was quick and efficient but also thorough and cut no corners. I am very pleased with the results he achieved!

As someone who places a high value on customer service, I was also impressed with Evan’s commitment to providing premier customer service in every aspect of his job – not just in the work he did, but also in his communication with me, his customer. He took the time explain to me in detail exactly what he was going to do, and he continued to talk me through what he was doing, throughout the entire process. Not only does he know his job well, he clearly has the heart of a teacher.

Thank you, USS, for outstanding service and a job well done!

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