At the completion of each job, we like to ask our customers to review their experience with United Structural Systems. Read what some of our satisfied customers are saying about our foundation repair, waterproofing, and concrete leveling work.
Evan did a great job. I would use the USS team again.
USS did an outstanding job! It was a great experience working with them. Keli Perry was our Scheduling Coordinator and she was polite and professional. Jason Zuhike was our Project Manager. He called to let me know he was on the way and arrived as scheduled. He surveyed our slab and front porch and gave us a Service agreement and repair plan. He explained the procedures and answered all questions we had. He was a pleasure to work with. Keli sent us an email for the scheduled date and a time line of the repairs. When the day came, Luke and Michael arrived on time and went right to work. They stabilized our front steps and even sealed the cracks we had. They also stabilized our 10×20 Slab in the backyard. They both were kind and knowledgeable about the process and also professional. After the work was complete, they left our yard and surrounding area neat and clean. We are very pleased with USS and I will highly recommend them to anyone who needs this type of work done. It is good to know that there are still reputable companies in business today. So many companies take short cuts or don’t deliver services as promised, but USS is one company you can feel confident about.
I was very pleased with the entire process from the original inspection and quotation through the completion of the work. I am optimistic that the work will stabilize the concrete in front of the garage. If not, USS provides a 5 year warrant.
I had USS do some concrete leveling work. Garrett arrived exactly as scheduled and had called me earlier to let me know the time would arrive. He surveyed the work to be done and immediately began. Garrett was very thorough in explaining the procedures of the leveling work on my driveway. He was very polite and professional in answering my questions and even offered additional advice on how to address other small cracks in the driveway. He completed the work promptly, thoroughly cleaned the area and was very pleasant . USS should be very proud of Garrett and the impression he left me with regarding the type of company he represented. I could not have asked for a more pleasant experience. I would recommend USS to others without a reservation. Thank you Garrett for a job well done!
USS provided an amazing experience! I cannot remember a better organization to do business with. Whether a problem is small or large, USS takes care of it and guarantees their work. From sales, the office, to the most important techs, this has been an extremely positive experience.
The installation crew was courteous and on time. Work was done neatly and all excavations were re-filled neatly. The sidewalk cut that was necessary to place one of the piers was repaired and is indistinguishable from the original sidewalk. Thank you USS for a job well done!
Garrett called and gave us a time he would be here and he was on time. He was very knowegable about answering all of the questions and explaining things so we could understand them. He is an asset to your company. The porch slab looks like it use to and we are vary happy with the results.
We were very pleased with the work done on our foundation by USS employees, Nick and Mitchell. These two young men were hard working, polite, and courteous at all times. They kept us informed each day with what was being done, and answered all our many questions throughout the project. It amazed us how knowledgeable they were to be so young. We would recommend USS to anyone. We would definitely recommend these two young men as the guys you want on your job site!
I am very happy with USS. Evan did a great job on the driveway and walkway. He was very kind and informative. It has been a great experience from the beginning when I met Chip and he gave the free estimate to Evan doing such a great job. I would definitely recommend USS.
Very satisfied with the finished product and the work performed by Evan. He was professional and effective. He explained the complete process.
Evan did a great job! He arrived right on time, did the work and was gone in an hour and a half. The job was perfect and he cleaned up after himself. Evan was very professional. We are very happy with our USS experience.
USS is courteous and professional at every level. I would highly recommend them, from start to finish they exceeded my expectations. And, they stand behind their satisfaction guarantee!!! Evan and Luke were excellent to work with, they made sure that I was completely satisfied with the results before they finished. Thank you guys!
Manny and his crew arrived at my home on time and very polite. They told me what all they were to do and how they would do it. This crew was outstanding in all aspects and each were very professional. It was my pleasure. Great crew.
USS is a great company. From getting the free quote from Jason to the final job of driveway repair, the experience was fantastic. I couldn’t be more pleased with the job that Evan did in restoring my driveway. Everyone at USS are very professional and courteous, and they made sure I was totally satisfied with the job before leaving. USS is one of the best companies that I’ve done business with. Great experience.
The team was fantastic. From consultation to quotation to service, everyone was great. Bruce was a great consultant and provided good insight into the necessary repairs needed. The real magic was the bitching good service from Doug and Nico. They were fast, hardworking, and courtesy to me and my family. Most importantly, they checked in repeatedly to make sure I was up to date with my project’s status and knew what the next steps were. I couldn’t be more happy with my decision to work with USS.
We are just beginning with our home repair getting inspections and estimates. We just had USS at our home for the first time today and Ben is so far ahead of all the other so called experts that have been to our home. With other companies, it has been a sales call and computer presentation but with Ben it was an inspection, evaluation and explanation of the problem. He was focused on making sure I totally understood rather than trying to get my signature on a contract. WOW, what a great experience.
Very professional individuals that worked on my front porch!! Evan and Luke were very punctual, completed work in a prompt and efficient manner. The way the work was done and outcome was totally amazing. Very pleased, and would recommend this company to anyone!!
Chad came to check my house because of cracking brick. He was on time and inspected the outside and inside. He told me that my foundation is perfectly square and I have no worries with it. No charge. A honest company, so nice to see.
Very professional company from Customer Service: Anna, Valerie, and Michele, to the crew: Derek, Tyler, and Josh, and best Project Manager Chris Crockett. They treated me like family over the past 6 weeks. Nothing but best service anyone could ask. I have nothing but Awesome things to say about USS and their employees very easy to communicate from the phone to emails of every step of the process! Great Job!
Very professional and courteous, excellent repair job on a driveway that had settled more than 6 inches on each side. As an investor, I appreciate the increased marketability this repair gives the property. It’s a much cleaner remedy than tearing out and relacing a driveway with new concrete.
As an appraiser with over 40 years experience in the middle Tennessee market, I understand the importance of a proper repair. This will make financing easier for potential buyers, and address any questions a home inspector might have.
Matt Alicea’s team and David Jones’ team were both excellent. They were careful, professional, and polite. During the leveling process they checked the inside of the house several times to be sure the process was working correctly. David’s team explained the process for strengthening the floor under the stairwell and answered to my satisfaction any questions I had. After the work was done they even replanted the bushes that had to be removed during the foundation leveling. Their work was outstanding! I would recommend USS without any hesitation.
Tommy Johnson did an excellent job. He has been to our home twice and is always courteous and professional. USS does a great job.
The crew that came to our home was fantastic! They were polite, on time and were extremely efficient! They answered all our questions and made sure we were please with their work before they left. We would highly recommend USS because of their outstanding level of integrity and professionalism. Thank you!!!!
I got 4 quotes before choosing USS concerning brick and mortar settling cracks. Matt and his crew just finished their work. I couldn’t be more pleased with this company, their process of repair and the hard working, diligent crew. Thank you.
My basement wall was bowing in and starting to fall apart due to construction blasting close to my sub-division. I had three foundation companies come inspect and give me estimates and scope of work details. USS was the only company that really knew what they were doing, presented a work plan that would resolve the issues and put my basement back in better shape than when the house was built around 1980. Nick H. and Ricky did all of he work and were respectful, courteous, hard working and very knowledgeable. They worked tirelessly and took the time to insure everything was done to a standard that was better than what was expected and did a lot of extra touches that were above and beyond what the contract called for. I couldn’t have asked for a better experience or more professional work and treatment. USS is the only company I will ever turn to in the future for this kind of work. They are excellent!!