Customer Reviews

At the completion of each job, we like to ask our customers to review their experience with United Structural Systems. Read what some of our satisfied customers are saying about our foundation repair, waterproofing, and concrete leveling work.

Recent Reviews

Thank You!!! Really does not cover the appreciation and gratitude for the professionalism or quality of work from the guys that repaired my garage foundation. Even with the weather and muddy conditions, they managed to repair my garage foundation as well as the concrete slab inside. Communicated with me throughout the process, set the piers under the foundation, repaired the mortar joints, repaired the slab inside, covered the piers, cleaned up the job site and even swept the mud out of the garage. WOW!!!! treated my house as if it was one of their own.
Truly appreciate the hard and quality work guys.
Great employees make a great company.
Wish I would have had this done a couple of years ago.
Trust your foundation repairs to the professionals at USS.

Shelbyville, TN

Friendly and professional. We were not only pleased with the job completed but were just as impressed with the way in which the work was executed. We would highly recommend USS.

Hendersonville , TN

Thank you for the excellent foundation repair done to my home. Matt A., Brian T. and Luke B. were very professional and completed the repairs very quickly. Thank you for a job well done.

Columbia, TN

Demarcus along with Bailey, Cassey, David and the rest of the crew did an awesome job.

Sparta, TN

Fantastic job! Evan Dennison arrived on time and completed the job in about 2 hours. Wish I had done this repair years ago.

Franklin, TN

Evan Dennison did a great job in leveling our concrete pad where our heating and cooling system sits. Because of the shifting and tilting, the unit was not draining properly which could result in rusting of the elements. This correction should enable us to get another 10 years of service out of our unit. Evan was very prompt and professional. Thanks again.

Mount Juliet, TN

I do not normally leave reviews for work done by professionals. My experience with you was so exceptional that I had to let you know. I had a large crack above the Garage door. When Chris came and looked at the problem, he suggested placing 4 piers along the sidewall and repairing the lintel.
The work was scheduled and on the day of the repair, Jason Trauber and his team arrived as scheduled. They installed the piers, shared the results with me, cleaned up and left. Everything was returned to its original place and with the exception of the straw, you would never know they were here.
The following day, Richard Jones arrived as scheduled to repair the Lintel and repair the crack. He shared multiple times throughout the day what he did and answered my questions. My house is more than 15 years old and has a white mortar. He matched the mortar and filled the cracks.
When he finished, everything was cleaned and back in place. When I saw what he had done, the only thing I could say was “WOW”, and I said it over and over.
From start to finish, everyone did a fantastic job and I am very happy with the work and the professionalism of the entire team.

Smyrna, TN

Richard Jones and William were very pleasant to meet. They arrived on time and completed the job on our foundation in good time. We had a small dip in the kitchen floor and were adding support for granite counter and island. The dip is almost non-existent and we are ready for granite.

Thanks again, USS!

Columbia, TN

Richard Jones and William were professional, completing the job quickly and completely.

Columbia, TN

Demarcus & Bailey did such a great job on our house! They were timely and very professional. We’d recommend them and USS to anyone!

Russellville , KY

This is the second job USS did for me, extending the trench along my wall that will get the most downhill water by 6 feet.  I appreciate and am pleased with the job that Raymond did. He represents the company well. He is a hard worker, calls and lets you know he is coming or if the schedule is changing, answers countless questions about the job, diligently does the difficult work and cleans up the work. Thank you!

Watertown, TN

Once again your company has provided a remarkable experience for me. Chris met with me to examine the area needing attention and provided a fair price for removing the water problem. This is the second service USS has provided me and Chris is the reason I invested in your services from the beginning. The thing that makes your company so respected is the team that you send to do the work. On this occasion, Demarcus, Bailey and David W. did the work all in one day. They provided pictures of every step of the process and were careful to remove the dirt from the crawl space because I am using it as a workshop. I am so pleased with the outcome of this work. Thank you, USS.

Nolensville, TN

I was very pleased with the entire process of this work project, from estimate to the actual work product. The crew was courteous and informative; explaining the engineering aspects of the work when I asked questions. They went above and beyond to leave the work site better than they found it; something not commonly found in business anymore. I would highly recommend USS to anyone experiencing foundation stability issues or concerns.

Murfreesboro, TN

The experience with USS has been exceptional from the initial phone conversation , project manager review, scheduling personal and finished product. We were so pleased with the work ethic of Evan and education he provided about the process used on our driveway. Evan provided a comfort level and expertise to remedy and restore our driveway. Thank you to the USS Team and Evan Dennison for a job well done from start to finish.

Franklin, TN

Great job stabilizing porch slab. Tech kept me informed as he went through the process. Follow up two days later by Tommy Johnson to complete the cement sealing was excellent. Feel good about the job.

Franklin, TN

USS did an amazing job lifting and stabilizing my foundation, but the most amazing thing was the lift on the front steps. They had been out of place for years and had dropped about 5-6 inches. The poly lift plus two support post lifted so well I think it even surprised the repair crew. Justin was our team leader and was great to keep us informed as to progress and the plan for the next day. All of his team was very polite and acted professionally and did an amazing job cleaning up afterward. Evan came the last day to do the foam for my steps and driveway. You get a feeling of great confidence when he speaks about his plan for lifting. Both crews’ attention to detail from tuck-pointing cracks in brick to cleaning up after the job was. They started when they said they would, on time every day, and finished when they said they would. Thanks for a great job!

Nolensville, TN

Evan Dennison did a great job.

Whites Creek, TN

USS did an excellent job repairing our cracked and settling foundation. The repair closed the big gaps we had in our bricks and after the crew ground out all the caulking and re-tuckpointed between the bricks on our house, you wouldn’t even know the damage was once there. The crew who did our work was very professional and always kept us informed of what they were doing. The clean up was more than I could have imagined. It was as if nothing was even done around our foundation when we inspected the final results. You can use me as a reference anytime you want and you can rest assured I will highly recommend your company. Thank you again for such an excellent result on our home.

Murfreesboro, TN

Great people and great work. Thanks, Jason Traughber, Jay Pulley, and your crews.

Mount Juliet, TN

David Jones and Todd Fonville arrived at my house and introduced themselves to me. Both young men were polite. They worked steadily throughout the day, and finished the job. When they were finished, they showed me pictures of the work they had done. They were professional and courteous. I would recommend these two young men to anyone I know that needed repairs done in their crawl spaces. From what I could see on the pictures, they did a wonderful job.

Columbia, TN

I had two different jobs done today on my house and patio. Evan Dennison raised my patio for me. He gets a 5 star rating in my book. He was very polite and courteous and went above and beyond in doing the job. I would recommend him and USS to anyone who needed that type of work done. He was very professional, and I enjoyed watching him work and seeing the patio being raised to the level it had been in the past. Can’t thank him enough for a job well done.

Columbia, TN

I must admit that I was very nervous heading into this experience. The lead guy on my job was awesome! Answered any and all questions I had and did an amazing job. I would highly recommend USS to any of my family and friends!

Bowling Green, KY

The Team at USS have done an outstanding job with necessary repairs on our home. Kenny Williams has walked us through two major jobs and has always been up front and honest with what was needed. Foreman Brian R., along with Ben and Adam A., were very attentive to a concern we had with a freshly remodeled bathroom floor as they installed piers around the house. The work was done in record time and began bright and early each day. We were very pleased with the results and the peace of mind the lifetime warranty gives us. Thanks USS!

Milton, TN

Jay Pulley and his crew did a first class job. I could recommend USS to anyone needing their services.

Goodlettsville, TN

Evan Dennison used your poly-foam system to stabilize our sinking patio today (11/5/19) and did an excellent job. He was arrived at the scheduled time and explained the process with me before starting the work. He was very professional and efficient, with great attention to detail.We are very pleased with his work, and his work ethic. USS is fortunate to professionals like Evan representing them. I will definitely recommend USS to my friends and neighbors if they need similar services.

Franklin, TN

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