Customer Reviews

At the completion of each job, we like to ask our customers to review their experience with United Structural Systems. Read what some of our satisfied customers are saying about our foundation repair, waterproofing, and concrete leveling work.

Recent Reviews

The Team at USS have done an outstanding job with necessary repairs on our home. Kenny Williams has walked us through two major jobs and has always been up front and honest with what was needed. Foreman Brian R., along with Ben and Adam A., were very attentive to a concern we had with a freshly remodeled bathroom floor as they installed piers around the house. The work was done in record time and began bright and early each day. We were very pleased with the results and the peace of mind the lifetime warranty gives us. Thanks USS!

Milton, TN

Jay Pulley and his crew did a first class job. I could recommend USS to anyone needing their services.

Goodlettsville, TN

Evan Dennison used your poly-foam system to stabilize our sinking patio today (11/5/19) and did an excellent job. He was arrived at the scheduled time and explained the process with me before starting the work. He was very professional and efficient, with great attention to detail.We are very pleased with his work, and his work ethic. USS is fortunate to professionals like Evan representing them. I will definitely recommend USS to my friends and neighbors if they need similar services.

Franklin, TN

Great job! Just finished our second home project with USS. Bart Schneider and Rob Myers worked with us to ensure all our project needs were met and at a fair rate. Foreman Nick and his crew did awesome work and were very courteous and kept us informed and answered all the questions we had!
Thank you USS!

Franklin , TN

Evan Dennison came out today and made a sad sunken concrete slab (that holds my important pool filter and pump) literally stand up again. He was communicative and friendly, and ensured I wouldnt have future problems. I didnt want to have to fix this issue, but I am glad that I chose USS. Great job, professional company!

Clarksville, TN

I just got done having the pleasure of meeting Evan Dennison, and having him do my concrete project at the house. I must say that Evan was the most professional pleasant and efficient individual that I have ever had do work for me. Evan actually takes pride in his job and encourage his customers to watch the process, which I thought was pretty amazing since most people would rather not have you around. Evan left my house and job site the way he found it when he came. I would highly reccomend him for anyone that needs concrete work done. Evan is a 10 in my book.

Clarksville, TN

My husband and I are repeat customers of USS. Our latest USS experience was nothing short of top notch. From the initial consultation with Ben Perkins all the way through the entire project to completion. The crew that was assigned to complete the work was absolutely awesome. They were timely, professional and considerate. So my husband and i would like to say thank you again to Dustin Barr, Devon Barrett, Tim P., and Ryon Lucious for an outstanding job. We encourage anyone who has a need for a structural service in their home or business and is looking for a company that will provide the absolute best in customer satisfaction and service to give USS a call. Thanks again!

Portland, TN

Of all the companies who provided a quote for the work needed on our house, in our opinion, you were the only company who provided a fair price. You then followed through with a solid, professional installation. Great job.

Monterey, TN

This was a second (different) repair on our home. We were very pleased with the first and the second one is looking good as well. We are also very pleased with foreman and workers that are sent our way.

Pleasant View, TN

The three person crew that worked on our crawl space were true professionals. They were on time, polite, cleaned up after the job was done. It’s great to know that there are companies out there that will perform with pride in their workmanship. Well done and Thank you.

Mount Juliet, TN

Evan Dennison is working at my house now. He is doing impressive work, already has made a huge difference steps. They don’t wobble anymore. Porch is just about level now (still shooting foam into). Evan came in, sized the job up, and got to work. I highly recommend your service and especially Evan. He is the best!

Hopkinsville, KY

Evan Dennison did an awesome job! He was very knowledgeable and professional. It was very clear Evan loves what he does.

Hendersonville, TN

Evan Dennison did a great job. Clean, knowledgeable, and very professional, would take him on any job that I would need done by USS.

Ashland City, TN

Just had a sagging wall elevated, pillared and beamed, raised approximately 1 3/4″. Demarcus and crew, Bailey and David E., were fantastic. Professional, efficient and courteous. Medal worthy **********

Nashville, TN

USS is the BEST… From the first visit with Aaron to give us a estimate to the foreman Demarcus and his crew Bailey & Marcus. Our house had a small crawl space to work with and they did a wonderful job. So glad we went with USS. No hassle excellent work, and customer service…*****************

Fountain Run, KY

From our initial contact with Ben Perkins to follow calls from customer service representatives and installation crew, we could not be more pleased. Ben’s presentation was thorough and easy to understand. The customer service staff was courteous and professional and very accommodating as we had to reschedule several times due to some health problems. I can’t say enough about the installation crew. They gave us a full days work and cleaned up the job site each day like they were never here. We are very satisfied with our entire experience. We will recommend your company.

Cadiz, KY

Just a quick shout out to Chris Crockett at USS. We are experiencing numerous cracks inside our home and called USS to look from a structural angle. Were so pleased with Chris and his visit to our home. Not only did he assure us that we had no foundation or structural problems, but did so at no charge! We offered to pay for his time and comprehensive review of our outside and inside environments, but he said no.

So grateful, and much praise to USS — a great company to call first if you suspect structural issues in your home.

Franklin, TN

Chad gave us a fair price and good advice for fixing our water intrusion in our crawlspace. Manny and his crew (Cody and Jake) were totally professional: on time, finished when they said, worked diligently to completion. The crawlspace sealing looks like a huge improvement – we will enjoy both the dry space and additional storage!

Brentwood, TN

Many thanks to the USS team that was led by Drew Anway for the repairs they did to our foundation. They were on time, they were hard workers and were friendly and explained everything they were going to do. When the job was completed they explained again what they had done. They left after they had cleaned up the area. Job well done!!!

La Vergne, TN

Working with your company was a pleasure. The crews were great and the foremen kept me totally up to date on everything that was going on. All the workers were pleasant and respectful. They wanted to do a good job and it was important to them that I was happy with the job!! They cleaned up everything and left my yard and home in good shape. I am so happy to have my foundation solid and safe. Thanks to everyone at USS!!

Nashville, TN

We would highly recommend USS to everyone who is looking for an alternative to replacing settling concrete. We had a concrete patio in the rear of our home that had settled over 1-1/2 inches in the past year that we moved in. Jason Zuhlke was the representative that first came out and took the time to explain the entire process and provided us with a NO hassle quote. The day of our patio repair, your technician Evan Dennison came out. He completely explained the process again before any work had started. Evan was very informative, professional and friendly. Once the job was completed he took the time and made sure the job area was cleaned up. The USS process is amazing and we are very happy of the results. Thank you again Jason, Evan and USS for a job well done.

White House, TN

I had sinking steps and a sinking, cracked sidewalk, and a friend I trust recommended USS. I had put off repairing for a long time, and I was afraid my procrastination was going to be very costly. I wasn’t sure how much repair would even be possible. USS swept away all my fears. USS did a fabulous job – from the first phone call I made to request a free inspection and estimate, to this morning, when I shook hands with and thanked Evan for a job well done.

I am especially delighted with the work done by Evan Dennison, my poly specialist. He called me this morning to let me know he was on his way, he got started promptly, and he worked quickly and efficiently. I work two jobs, so his being mindful of my time is much appreciated!

Evan’s workmanship was SUPERB. He went above and beyond to make sure the job was done to perfection. He clearly takes pride in his work, and he does it well. He was quick and efficient but also thorough and cut no corners. I am very pleased with the results he achieved!

As someone who places a high value on customer service, I was also impressed with Evan’s commitment to providing premier customer service in every aspect of his job – not just in the work he did, but also in his communication with me, his customer. He took the time explain to me in detail exactly what he was going to do, and he continued to talk me through what he was doing, throughout the entire process. Not only does he know his job well, he clearly has the heart of a teacher.

Thank you, USS, for outstanding service and a job well done!

Goodlettsville, TN

We recently had USS raise our front steps and walk with a polyurethane injection. We appreciated the professionalism of all that were involved in our project. They were very prompt in getting out for an estimate, getting us our quote and setting up a date for it in a timely manner.
We were especially pleased with the workmanship and extra effort that EVAN DENNISON, poly specialist, displayed on the job. He went out of his way to do the job right.
We highly recommend USS for their excellent service.

Greenbrier, TN

James Middleton and D-BO came to our home in Nolensville for some Warranty Work. James explained fully what he and D-BO were planning to do and answered all of my questions.

The area where they were working was full of large to small rock. The rock had been removed the day before by another USS crew and was quite labor intensive! One of the piers had lost some pressure which was restored and they adjusted a couple of the other piers. After completing their work, instead of back filling the holes with all of that rock, they left the site and brought back bags of fill dirt to complete the backfill. They reseeded and spread straw to keep it all in place.

These guys were very knowledgeable of the soil conditions, foundation issues in all situations and believed in their product that was installed.

Classy guys, definite assets to USS. No question, I recommend USS for your foundation needs.

Nolensville, TN

I had USS to my house today to give an estimate on having sone foundation work done. They called me to let me know who was coming and a photo of the person coming with date and time. I got a call from Chad who works for USS to see if he could come a little earlier which was no problem for me. He got to my house on time. He was so nice and explained a lot to me. He went of his way to show me everything that was happening. Anyways, I was expecting him to tell me that it was going to cost me thousands of dollars and it had to be fixed right away. I am 77 years old and a Marine Corps Veteran and when he told me that everything was okay and there wasn’t any sign of anything bad happening, I was so relieved. I will highly recommend USS. Thank you Chad for being such an honest man.

Ashland City, TN

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