Customer Reviews

At the completion of each job, we like to ask our customers to review their experience with United Structural Systems. Read what some of our satisfied customers are saying about our foundation repair, waterproofing, and concrete leveling work.

Recent Reviews

The technician Evan did an excellent job. He arrived right on time and immediately began assessing my project, taking photos to document before and after. While he was working on the job if he needed another tool from his truck, I observed him jogging to the truck and back so he could resume his work as soon as possible. Overall, I am very pleased with how the project turned out and the price was fair.

Nashville, TN

Contacted USS for concerns about crawl space moisture. I recently relocated from Dallas and have little experience with pier and beam fountains as most DFW homes are slab. Mr. Kues was very professional and knowledgeable and after taking readings and inspecting the foundation he put me at ease. No repairs or improvements were needed. I had anticipated buying at least a dehumidifier but advised that was not needed. Very honest, straight forward employees. If you want a honest assessment of your situation, I recommend contacting USS first!

White Bluff, TN

I had the USS team complete leveling of my driveway and enteryway. Evan was nothing, but professional, friendly and educating. Not only that, but punctual, effecient and effective as well. He walked me throught the process, explained how to best fill a few small cracks and what I should do for sealing.

I would 100%, recommend USS and Evan to handle future needs as well as to family and friends.

Hermitage, TN

I just want to take a minute to compliment you and your people on the recent foundation repair your company performed on our home. This was a very involved job with 7 piers in a very hard to access area.

We could not be happier or have asked for more professional, helpful, and friendly people. Or a harder working crew!

From Chip – who came out twice to quote – to your office staff (Juanita, Andrea, Michele, and Mary) to your field crew led by Kliford, everyone has been great. You could not assemble a better group of people!

Thank you!

Hendersonville, TN

Brian and his crew did a fantastic job sinking 3 piers and tuckpointing several problem areas of masonry for us. For anyone on the fence, don’t wait a couple years like we did, get it done – they were worth it. 5 stars.

Brentwood, TN

USS did an excellent job on my foundation as promised. Chris Gabrielli the sales technician was very precise and thorough with his estimate. Dustin Barr the foreman also did a great job installing the concrete pads and steel support beams. They were always on time and cleaned up when the job was finished. I highly recommend USS.

Nashville, TN

I am so pleased with USS. Ben came out for the estimate and explained everything that needed to be done and how the process worked. Then on the days for the actual work I was called the day before to confirm and then Richard Jones called to give me a heads up when they were on their way. The work was completed on time and they kept me informed of the status. A pleasure to work with a company that is so professional.

Hopkinsville, KY

Marcus and Michael B. were at my house today leveling the floors. They arrived on schedule and explained the job they were completing. Both gentlemen did the job and answered my questions and were very professional, polite and thorough. USS was easy to deal with and I would recommend the services.

Smyrna, TN

I have used USS more than once on my own homes. Chris Crockett is alway very quick to respond and very professional. He takes the time to explain the issues and shows how they can fix the problems. The Company works together to make sure you are reminded of the upcoming repairs even calling when they are on the way. Doug and Cody were very knowledgeable, professional and pleasant while they were at my home. They took the time to listen to our concerns and make sure that they were addressed. I would not hesitate to recommend this USS team to anyone needing repairs.

Nashville, TN

We would definitely recommend USS to anyone. When he gave us the estimate, Chad Kues showed us pictures, explained in detail what needed to be done and how they would do the repair. Andrea Thomason worked with us on scheduling, and made that so easy. Richard Jones did the repair work. He called that morning to let us know he was on the way, and when he would be here. Before beginning the work, he told us what he would be doing. He did an excellent job, showed us pictures of his completed work, and asked if we had any questions. Richard was professional, knowledgeable, courteous and thorough. Five Star company and crew!

Clarksville, TN

Wonderful crew and wonderful job done. I will be referring them when ever possible. More than satisfied!

Hopkinsville, KY

I have just completed my USS project. Manny B. and the crew did a fantastic job for us. Manny was great to work with. Clean and on time.

Murfreesboro, TN

We are very pleased with the lintel repair Richard Jones did. He was very courteous and professional from the time he contacted me that he was on his way to our residence. Once at the residence, he took the time to explain what he was going to do for the repair. After completion, he patiently walked us through what he did and we were very impressed. I will definitely recommend USS to anyone looking for professional quality and pride in their service. Thank you, Richard!

Clarksville, TN

I am very pleased with the work done by USS, from the estimate by Glen Yarbrough, to the work that was completed by Richard Jones. The process was explained and the work was exactly as described. Richard showed me pictures of their work after completion. The price was also exactly as estimated. I can’t say enough about how professional, courteous, and respectful the guys were and how good they are at what they do. From start to finish this was a 5 star job. I would definitely recommend USS.

Columbia, TN

We are beyond happy with our repair. Richard repaired our cracked bricks and lintel above our garage door. We were nervous that it would be obvious that the brick mortar had been redone especially since the crack was very long, almost spanning from door to roof. The repair looks great! He was very personable and did not mind answering my many questions. We really appreciate the hardwork!

Hillsboro, TN

My experience with USS was great from the first phone call. They were total professionals, courteous, on time and clearly experts in the work they performed for me. I worked with Jason Zuhlke who planned the job and Evan Dennison who made the repair. They were both great. It took less than 2 hours to level my sloping concrete patio. There were no surprises in the work or the price. My patio looks great. I wish I’d done this sooner. I definitely recommend USS to others.

Brentwood, TN

The team that worked on our home were all extremely professional, diligent, and courteous. I am grateful to have finally resolved my wet crawl space issues once and for all. Appreciate it!!!

Bon Aqua , TN

I am very happy with the work that was done by USS! I had a crack in the mortar from my garage door up to my window. Glen Yarbrough came out and gave me a price and explained to me about the repair process. Richard Jones came out to do the repair and did an awesome job. He matched up the mortar perfectly so you can’t even tell anything was done. Also the price I was given was the price I paid so there was no surprises when the work was completed. I definitely recommend USS. Thank you!

Murfreesboro, TN

I wanted to thank you for your professional team and services provided. Bart was here timely to do the assessment, Kathy in scheduling called to schedule and then reconfirm the appointment. Evan showed up exactly on time and did a wonderful repair on our patio. He was courteous, did a great repair, and thoroughly cleaned up upon finishing. Exactly what you would wish for with any service provider…top notch! Thank you!

Arrington, TN

I am very pleased with the work they did to solve the dampness problem under my porch in the basement. Doug and Cody, the workers they sent to do the job, did an awesome job and are very hard workers. If they were my employees, I would give them a raise for their efforts. I would recommend this company to anyone they do a very good Job.

White House , TN

I can’t say enough good things about this company and the people that work for the company. This is the second time I have used them and they were just as great as the first time in 2008.

Nashville, TN

As a retired lady, I was unsure about what the news would be when the representative arrived to check my home. I was totally amazed and delighted with the news that I was given, I would highly recommend this company to anyone due to the time given and the explanations about the issue with my home. I believe this company and its representatives are truely amazing and will be thoroughly honest with you regardless of the outcome. I highly recommend the company and its representatives. Thanks so much to USS…God bless you all.

Greenbrier, TN

I was so impressed with my service with USS… from Mitch that gave me the quote… And the 3 guys that came out to do the work (Demarcus, Bailey, Robert). Everyone was right on time and did exactly what they were supposed to do. I used to crews working with a 1 hour work time…and a 30-minute break. This group worked very hard and was very efficient with their time here! Also, I spoke to a representative on the phone…always very nice!!!

Goodlettsville, TN

I was very pleased with the completed work. Richard Jones arrived on time fought the rain all day and did a beautiful job. You can not even tell that work has been done. The salesman Bart Schneider was very professional.

Murfreesboro, TN

Great (5 star) job by Nick and Mitchell repairing our sinkhole. thanks!

Nashville, TN

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