Customer Reviews

At the completion of each job, we like to ask our customers to review their experience with United Structural Systems. Read what some of our satisfied customers are saying about our foundation repair, waterproofing, and concrete leveling work.

Recent Reviews

Working with your company was a pleasure. The crews were great and the foremen kept me totally up to date on everything that was going on. All the workers were pleasant and respectful. They wanted to do a good job and it was important to them that I was happy with the job!! They cleaned up everything and left my yard and home in good shape. I am so happy to have my foundation solid and safe. Thanks to everyone at USS!!

Nashville, TN

We would highly recommend USS to everyone who is looking for an alternative to replacing settling concrete. We had a concrete patio in the rear of our home that had settled over 1-1/2 inches in the past year that we moved in. Jason Zuhlke was the representative that first came out and took the time to explain the entire process and provided us with a NO hassle quote. The day of our patio repair, your technician Evan Dennison came out. He completely explained the process again before any work had started. Evan was very informative, professional and friendly. Once the job was completed he took the time and made sure the job area was cleaned up. The USS process is amazing and we are very happy of the results. Thank you again Jason, Evan and USS for a job well done.

White House, TN

I had sinking steps and a sinking, cracked sidewalk, and a friend I trust recommended USS. I had put off repairing for a long time, and I was afraid my procrastination was going to be very costly. I wasn’t sure how much repair would even be possible. USS swept away all my fears. USS did a fabulous job – from the first phone call I made to request a free inspection and estimate, to this morning, when I shook hands with and thanked Evan for a job well done.

I am especially delighted with the work done by Evan Dennison, my poly specialist. He called me this morning to let me know he was on his way, he got started promptly, and he worked quickly and efficiently. I work two jobs, so his being mindful of my time is much appreciated!

Evan’s workmanship was SUPERB. He went above and beyond to make sure the job was done to perfection. He clearly takes pride in his work, and he does it well. He was quick and efficient but also thorough and cut no corners. I am very pleased with the results he achieved!

As someone who places a high value on customer service, I was also impressed with Evan’s commitment to providing premier customer service in every aspect of his job – not just in the work he did, but also in his communication with me, his customer. He took the time explain to me in detail exactly what he was going to do, and he continued to talk me through what he was doing, throughout the entire process. Not only does he know his job well, he clearly has the heart of a teacher.

Thank you, USS, for outstanding service and a job well done!

Goodlettsville, TN

We recently had USS raise our front steps and walk with a polyurethane injection. We appreciated the professionalism of all that were involved in our project. They were very prompt in getting out for an estimate, getting us our quote and setting up a date for it in a timely manner.
We were especially pleased with the workmanship and extra effort that EVAN DENNISON, poly specialist, displayed on the job. He went out of his way to do the job right.
We highly recommend USS for their excellent service.

Greenbrier, TN

James Middleton and D-BO came to our home in Nolensville for some Warranty Work. James explained fully what he and D-BO were planning to do and answered all of my questions.

The area where they were working was full of large to small rock. The rock had been removed the day before by another USS crew and was quite labor intensive! One of the piers had lost some pressure which was restored and they adjusted a couple of the other piers. After completing their work, instead of back filling the holes with all of that rock, they left the site and brought back bags of fill dirt to complete the backfill. They reseeded and spread straw to keep it all in place.

These guys were very knowledgeable of the soil conditions, foundation issues in all situations and believed in their product that was installed.

Classy guys, definite assets to USS. No question, I recommend USS for your foundation needs.

Nolensville, TN

I had USS to my house today to give an estimate on having sone foundation work done. They called me to let me know who was coming and a photo of the person coming with date and time. I got a call from Chad who works for USS to see if he could come a little earlier which was no problem for me. He got to my house on time. He was so nice and explained a lot to me. He went of his way to show me everything that was happening. Anyways, I was expecting him to tell me that it was going to cost me thousands of dollars and it had to be fixed right away. I am 77 years old and a Marine Corps Veteran and when he told me that everything was okay and there wasn’t any sign of anything bad happening, I was so relieved. I will highly recommend USS. Thank you Chad for being such an honest man.

Ashland City, TN

Evan Dennison showed up at 11:00. He fully explained what he was going to be doing. By 12:15 he was finished. He cleaned up after himself. I would recommend this company to anyone. Evan was very professional and takes great pride in his work. He is great asset to the USS Company.

Hendersonville, TN

We had a wonderful experience with USS. Evan was very thorough and efficient and explained exactly what he had done both on the sidewalk in front of our house and in our basement. We were very satisfied with our experience.

Nashville, TN

Evan Dennison has just lifted my patio and it looks great. He was a great person to work with friendly and professional. It has been a pleasure to work with USS from Office staff to Will to Evan everyone has been easy and friendly to work with. I will certainly call them again if I need their type of services again.

Mount Juliet, TN

A great company. 1st class quality people, materials, and workmanship. I highly recommend this company.

Lawrenceburg, TN

Absolutely impressed with the efforts of all the guys on the job and with the company. Very short notice to get substantial work completed in order to meet a closing date. You guys were all totally awesome! My wife and I are very grateful that we contacted USS and will certainly do so in the future should a need arise. The warranty certificates and the fact that the warranty attaches to the house, made our buyers feel totally at ease. Thanks again for all your great work!

Nashville, TN

Good work by Evan on concrete leveling, on time and fast. Thanks! Five Stars!

Eagleville, TN

Great service! Garrett explained the process and answered questions. Very polite and professional.

Nashville, TN

Our experience with USS from start to finish was top notch. They provided a free inspection and estimate. They communicated with us regularly. Their employees were always professional and competent. We could not be more pleased with the service we received.

Bee Spring, KY

Evan is a very professional, courteous, knowledgeable and informative person. He came early and did the job in good time. We are very pleased with the work. Five stars!!!

Clarksville, TN

USS did a tremendous job at our place. Evan was very professional, very polite and timely. He showed up on time and worked until the job was done. He expressed a genuine level of care that made it feel like he was working on his own place. He didn’t cut any corners or rush. Evan made sure that I was 100% satisfied with the job before he cleaned up and if I had any questions he took the time to answer them thoroughly. I would give six stars if I could and will definitely recommend USS to anybody looking for this type of service.

Clarksville, TN

Evan did our follow up service work. Professional, polite, knowledgeable. He went out of his way to make sure our job was done correctly. Like their commercial says “at USS, we guarantee our best,” that means they send Evan. The Salesperson Jason, was fair, kept us informed, and followed up to make sure everything was correct. This is what customer service is all about.

Spring Hill, TN

Evan did a great job. I would use the USS team again.

Hendersonville, TN

USS did an outstanding job! It was a great experience working with them. Keli Perry was our Scheduling Coordinator and she was polite and professional. Jason Zuhike was our Project Manager. He called to let me know he was on the way and arrived as scheduled. He surveyed our slab and front porch and gave us a Service agreement and repair plan. He explained the procedures and answered all questions we had. He was a pleasure to work with. Keli sent us an email for the scheduled date and a time line of the repairs. When the day came, Luke and Michael arrived on time and went right to work. They stabilized our front steps and even sealed the cracks we had. They also stabilized our 10×20 Slab in the backyard. They both were kind and knowledgeable about the process and also professional. After the work was complete, they left our yard and surrounding area neat and clean. We are very pleased with USS and I will highly recommend them to anyone who needs this type of work done. It is good to know that there are still reputable companies in business today. So many companies take short cuts or don’t deliver services as promised, but USS is one company you can feel confident about.

Pegram, TN

I was very pleased with the entire process from the original inspection and quotation through the completion of the work. I am optimistic that the work will stabilize the concrete in front of the garage. If not, USS provides a 5 year warrant.

Spring Hill, TN

I had USS do some concrete leveling work. Garrett arrived exactly as scheduled and had called me earlier to let me know the time would arrive. He surveyed the work to be done and immediately began. Garrett was very thorough in explaining the procedures of the leveling work on my driveway. He was very polite and professional in answering my questions and even offered additional advice on how to address other small cracks in the driveway. He completed the work promptly, thoroughly cleaned the area and was very pleasant . USS should be very proud of Garrett and the impression he left me with regarding the type of company he represented. I could not have asked for a more pleasant experience. I would recommend USS to others without a reservation. Thank you Garrett for a job well done!

Brentwood, TN

USS provided an amazing experience! I cannot remember a better organization to do business with. Whether a problem is small or large, USS takes care of it and guarantees their work. From sales, the office, to the most important techs, this has been an extremely positive experience.

Gallatin, TN

The installation crew was courteous and on time. Work was done neatly and all excavations were re-filled neatly. The sidewalk cut that was necessary to place one of the piers was repaired and is indistinguishable from the original sidewalk. Thank you USS for a job well done!

Lebanon, TN

Garrett called and gave us a time he would be here and he was on time. He was very knowegable about answering all of the questions and explaining things so we could understand them. He is an asset to your company. The porch slab looks like it use to and we are vary happy with the results.

Chapel Hill, TN

We were very pleased with the work done on our foundation by USS employees, Nick and Mitchell. These two young men were hard working, polite, and courteous at all times. They kept us informed each day with what was being done, and answered all our many questions throughout the project. It amazed us how knowledgeable they were to be so young. We would recommend USS to anyone. We would definitely recommend these two young men as the guys you want on your job site!

Clarksville, TN

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