Customer Reviews

At the completion of each job, we like to ask our customers to review their experience with United Structural Systems. Read what some of our satisfied customers are saying about our foundation repair, waterproofing, and concrete leveling work.

Recent Reviews

I was so impressed with my service with USS… from Mitch that gave me the quote… And the 3 guys that came out to do the work (Demarcus, Bailey, Robert). Everyone was right on time and did exactly what they were supposed to do. I used to crews working with a 1 hour work time…and a 30-minute break. This group worked very hard and was very efficient with their time here! Also, I spoke to a representative on the phone…always very nice!!!

Goodlettsville, TN

I was very pleased with the completed work. Richard Jones arrived on time fought the rain all day and did a beautiful job. You can not even tell that work has been done. The salesman Bart Schneider was very professional.

Murfreesboro, TN

Great (5 star) job by Nick and Mitchell repairing our sinkhole. thanks!

Nashville, TN

Chris Gabrielli was assigned to be the project manager for my foundation repair concerns. Chris was extremely communicative and knowledgeable. For reason beyond his control, USS wasn’t a practical solution. Chris advised of cost saving measures to help our particular situation. He also called after he left our consultation with additional tips for our project and welcomed questions if the need arose once we start our repairs.

Tullahoma, TN

It has been a pleasure working with USS since I put a contract on my new house in February. Everyone from the project manager, office staff, scheduling staff and workman have been very friendly, kind and informative. Evan did work on my patio and driveway today~~called when he was on his way, introduced himself when he arrived, told me what to expect in terms of work and time and then showed me everything at the end. Very conscientious. USS seems to be a large company that still values and holds on to a “small-time” feeling in their customer service department!

Nashville, TN

GREAT JOB. I had to repair my lintel and a crack from the top of my garage to my bonus room windows and RICHARD JONES did an excellent job with the repairs. THANK YOU CHIP BERTRAM and RICHARD JONES my house looks GREAT again.

Mount Juliet, TN

I was informed the day before of our appointment and again the morning of. Arrived on time and immediately checked the issue I had. Richard Jones (and Robert) were very professional and knowledgeable. Robert was new to the company and Richard explained every move they were to take. Richard explained what he was going to do… showed me the support system to be installed and after finished asked if there were any questions. Very good experience. Also was very satisfied with Jason Zuhlke who evaluated and estimated the job.

Cottontown, TN

We had USS fix our driveway that had multiple cracks and was caving in on itself. The whole process with USS was great! They always called the day before to confirm as well as were very prompt about coming when the appointment was. They actually had to come twice because of how complex our issue was. Evan and Luke came to fix it and worked in the heat to do a great job completing the work! They told me everything I needed to know and were so professional, kind, and courteous! We are very happy with how our driveway turned out! Thank you, USS!

Antioch, TN

Evan was fabulous. Very knowledgable and helpful!

Bethpage, TN

Great experience with USS from the start to the finish. Jason came out to give us a quote and was very professional and informative. Evan came out to do the work. He was professional, courteous, and well informed. He came out on time and finished the job efficiently. Before leaving, he showed me all of the work and informed me what to do if I had any questions after he left.

Old Hickory, TN

We recently purchased our house and found that a ground hog had tunneled under our patio slab and under the house as well with the previous owners. We called USS and they came out to give us an estimate and then we worked through their office to schedule the work to be done. The whole process was professional with confirmation and pre-appointment calls, as Evan showed up on time and completed the work. Thanks USS.

Lebanon, TN

We would like to say thank you to the whole USS Team. We had a great customer service experience. Evan called ahead and got here just as he said. He is truly dedicated to his job and really takes great pride in the job he is doing. He definitely works to exceed your expectations with an exceptional attitude. What an old fashion way of doing business, going the extra mile for a job well done. Five stars all the way. The whole experience was great from the first person we talked to, to the scheduler for the job to be done, to the person that completed the job. What a great job by all!

Thanks for everything,
Jimmy & Vicki Culberson

Nashville, TN

I had a wonderful experience with USS. Evan D. was my poly specialist and I can’t say enough good things about him. I have had a mole issue in the yard for a couple of years and in turn, my driveway had eroded on both sides causing the sides to fall and form a crack down the center of the drive so I called USS. Evan called prior to arriving, he was on time to arrive at my house and he was already walking over the drive assessing the job when I got there. He stood on the driveway with me and explained all of the issues we were looking at and how he would repair each one. He also talked with me about the foam that he would be using to do the repairs and what to expect from the finished repair short term and long term. He was very personable and from our conversation about the repair, I was reassured that he was extremely experienced at the repair work he would be doing on the driveway. I work in the building industry and with homeowners and this type of service is exactly what I had hoped for. This is the kind of service that warrants repeat business and as I mentioned to Evan, I will absolutely use USS for any future foundation work. Thanks, Evan for a job well done!

Nashville, TN

Evan did a fantastic job; far better than expected.

Nashville, TN

Evan did an exceptional job of fixing my sagging porch cap, steps and side walk. He showed up on time, did the work professionally and courteously and cleaned up to perfection afterward. I will certainly call USS again should I have any other concrete or foundation problems.

Lascassas, TN

I just wanted to leave a note and say I was very happy with the work you did on my property.

Richard Jones and another guy that I didn’t catch his name came out this week to install some jacks on a sagging floor joist. Richard was very nice, they did the work quickly, and they were very good about limiting contact (which I really appreciated, I was a bit nervous having people in the house during the safer-at-home order).

Richard explained everything before he started work and afterward made sure all my questions were answered. I’m really pleased with how it went.

Nashville, TN

I just want to say what a great group of men came out to repair my water issue. Ronal was the team’s Leader! He was so polite & professional. He along with Adam got right to work. They treated my home like l was family. Everything was cleaned up. I’ve had this issue for several years. What a relief to know it has been corrected for good! Thank you, Ron & Adam, for an AWESOME Job!! Bless you, USS!

Eagleville, TN

Wyatt Shaw and Kliford Laney arrived at 7:20 A.M. after calling to give me the heads-up that they were en route. They were to install 3 piers to provide foundation support for an addition on the back of the house. They provided courteous, focused attention to the task and were polite and very helpful when asked for details about the job. After completing the job, they cleaned up the entire work area, overseeded their work area for fescue/bluegrass and covered it with straw. I couldn’t have asked for a more customer-friendly and thoroughly well-done job on both of their parts. USS is SO good at delivering customer satisfaction, and yes, with a smile!

Murfreesboro, TN

Very good experience! Manny Bravo and Kyle McCall did very good work and stayed busy. Readily answered questions and explained what was involved. The only surprise was the quickness at which the electrical circuit was installed (30 min) compared to the amount allotted. Overall, I do not hesitate to recommend USS.

Franklin, TN

Chad Kues, Jason, Richard, Daniel and Shawn are remarkable representatives of USS. They resolved all foundation issues including those created by another ‘foundation’ company. The contrast in the two companies could not have been more glaring. USS is very well represented by this team who created a plan, communicated each step clearly. Thank you to this great USS team!

Murfreesboro, TN

Evan Dennison and the whole team was awesome! We had some massive issues and they were able to be flexible to address the access issues that seemed to be a bigger challenge than the structural ones. Much appreciated, all!

Nashville, TN

Evan could not have been friendlier or more professional. He and Devon both did a great job and made sure that I was satisfied with the job. I am a happy customer.

Nashville, TN

We were shocked to find standing water in the crawl space of our brand new home. The builder had no idea how to fix the problem. USS removed all of the standing water and installed a sump pump drain system in less than 3 days. USS also noticed the span of the supports for our floor were outside of the manufacturer’s specifications and fixed the problem by installing a steel I-beam. No more squeaky/bouncy floors. And USS worked with the builder to get it covered under the builder’s warranty at no cost to us. I am very happy we chose USS and have already recommended USS to our neighbors.

Pleasant View, TN

Great work, very easy to work with. Evan Dennison knows what he’s doing. Showed up and did the work to the minute as promised.

Columbia, TN

The entire process was amazing. The estimate was very thorough and informative. Dustin and Jake went above and beyond with the job that they did. They also informed us of more work that we may need completed to better protect our foundation in the future. We love the company and services so much that we already scheduled the estimate for the additional job. Highly recommend this business. They will take care of you, professionally and personally, from start to finish.

Clarksville, TN

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