Customer Reviews

At the completion of each job, we like to ask our customers to review their experience with United Structural Systems. Read what some of our satisfied customers are saying about our foundation repair, waterproofing, and concrete leveling work.

Recent Reviews

Derek, Adam, and Matt were great! They were highly professional and answered all our questions. We would absolutely call them again for any additional work if ever needed again. Lisa and I are glad we chose USS.

Shelbyville, TN

The USS team did a great job on our home project. They were professional, prompt, efficient and neat. They answered our every question and seemed happy to do so. Brian R., Cody F., and their crews told us exactly what we could expect. They removed and replaced shrubbery, cleaned and reseeded the area. I could not have asked for more. I would definitely recommend USS.

Murfreesboro, TN

I’d to let everyone know how pleased we are with USS! We were very happy with the cost and quality of work performed! Evan, the technician, did a fantastic job! He was very professional and informative! He was able to answer every question and was very courteous! I will definitely recommend Evan and USS to anyone!

Hermitage , TN

When adding a new exterior double door entry to our basement, we were concerned that the brick from the top two stories might sag or crack because of the new opening. USS mason Richard Jones had the solution of installing helical brick ties. Richard and his team completed the installation in short order matching the existing mortar perfectly!
When my husband went to look at the job, the grid pattern USS had installed was invisible.
We have had many contractors over the years; Richard and the USS team completed the job exactly as promised and left the work site cleaner than when they showed up. We would definitely recommend USS.

Old Hickory, TN

Evan did a great job. He was able to show me with his level what needed to be done to drain the water in the right direction and then he did it. The cost was reasonable and the job was professional. I would use them again.

Brentwood, TN

We wanted to open up our basement for a workshop and gym. The USS Team replaced 9 block columns with posts and beams. The difference is amazing!! Demarcus, and his crew, Jared and William, were courteous, on time, and very knowledgeable. Demarcus explained each step of the process in great detail and answered all my questions. The job exceeded all our expectations and their cleanup was super thorough. When Demarcus and his guys were finished, our basement was wide open and clean as a whistle. I highly recommend USS for any and all structural work.

Old Hickory, TN

The USS team of Demarcus, Jared and Chance were on time, polite and professional. I would use USS again and I will recommend them to family and friends. Thank you, Arquilla Holder.

Greenbrier, TN

USS did a fantastic job on our repair! I was worried when I saw stair-step cracks in the mortar around some bricks above our garage but USS quickly came out to diagnose the problem and provide a fair estimate. They just completed the repair today and, after the mortar dries, you won’t even be able to tell there was an issue. Richard and Trevor were prompt, professional, and efficient! Couldn’t have asked for a better experience and will certainly use USS again if I ever have other issues!

Nashville, TN

We had three quotes to do what should have been a relatively minor foundation repairs in the crawlspace of our new house (replacing decades-old compressed wood shims with steel shims). The highest quote was over 3x higher than the USS quote, and another company seemed like they were more interested in pushing their proprietary support jacks than doing the simple steel shim installation. I would definitely recommend anyone to get multiple quotes for this type of work and to include USS among them. The work was done on time, on budget, and on schedule. Richard Jones and his colleague were polite thorough and knowledgeable. We could feel the sagging floors become more solid and stable as they were working. Of course, there are still some minor dips in the floor, but we didn’t hire them to make everything perfect, just to do the basic repairs we asked for, and it turned out better than we hoped. They pride themselves on being honest and having integrity, and it shows. Thank you!

Nashville, TN

Working with USS has been a fantastic experience from the start! I felt they were very fair, and I never felt that they were just trying to get as much money from me as possible. They offered me several options for my issues and I never felt pressured to take the more expensive route. When the men came to do the job, they were on time, extremely polite and professional. Richard Jones took great care of me, letting me know when he arrived, and what was being done every step of the way. When the job was finished I was extremely satisfied with the results. The crew cleaned everything up after they double checked that I was happy. I have a friend who has also used USS in the past and also can not say enough good things about them. I’m very happy to say that they are the only company I will consider for any jobs that come up in the future.

White House, TN

Last week, USS installed four steel foundation piers at our house. Kliford Laney was the foreman. Not only did the crew do a great job, but they seemed happy and took pride in their work.

It’s a small thing, but the crew didn’t leave a single bit of trash behind, including cigarette butts.

The entire job was completed in a day, including replacing aggregate that had to be moved, and tuckpointing cracks in our masonry. Chad Kues gave us the original estimate, and he recommended we not do one of the repairs we asked about. The service has been great, the price was reasonable, and it’s hard to beat a lifetime warranty.

Nashville, TN

Jacorean, Roger & Arthur are all professional and very hard workers – 7 piers installed via the crawlspace. Working in such a tight space they were still pleasant. Great job tucking mortar!
Many thanks!

Smyrna, TN

All I can say is that I was quite pleased with how professional, efficient and friendly everyone was and how fast they worked to finish the repairs to my home. Kudos go out to: Marcus and his team for the great job they did on my crawlspace, Luke and his team for fixing my sinking front steps and Ben and his team from Pleasant View Electric. Great job everyone!

Greenbrier, TN

The technician Evan did an excellent job. He arrived right on time and immediately began assessing my project, taking photos to document before and after. While he was working on the job if he needed another tool from his truck, I observed him jogging to the truck and back so he could resume his work as soon as possible. Overall, I am very pleased with how the project turned out and the price was fair.

Nashville, TN

Contacted USS for concerns about crawl space moisture. I recently relocated from Dallas and have little experience with pier and beam fountains as most DFW homes are slab. Mr. Kues was very professional and knowledgeable and after taking readings and inspecting the foundation he put me at ease. No repairs or improvements were needed. I had anticipated buying at least a dehumidifier but advised that was not needed. Very honest, straight forward employees. If you want a honest assessment of your situation, I recommend contacting USS first!

White Bluff, TN

I had the USS team complete leveling of my driveway and enteryway. Evan was nothing, but professional, friendly and educating. Not only that, but punctual, effecient and effective as well. He walked me throught the process, explained how to best fill a few small cracks and what I should do for sealing.

I would 100%, recommend USS and Evan to handle future needs as well as to family and friends.

Hermitage, TN

I just want to take a minute to compliment you and your people on the recent foundation repair your company performed on our home. This was a very involved job with 7 piers in a very hard to access area.

We could not be happier or have asked for more professional, helpful, and friendly people. Or a harder working crew!

From Chip – who came out twice to quote – to your office staff (Juanita, Andrea, Michele, and Mary) to your field crew led by Kliford, everyone has been great. You could not assemble a better group of people!

Thank you!

Hendersonville, TN

Brian and his crew did a fantastic job sinking 3 piers and tuckpointing several problem areas of masonry for us. For anyone on the fence, don’t wait a couple years like we did, get it done – they were worth it. 5 stars.

Brentwood, TN

USS did an excellent job on my foundation as promised. Chris Gabrielli the sales technician was very precise and thorough with his estimate. Dustin Barr the foreman also did a great job installing the concrete pads and steel support beams. They were always on time and cleaned up when the job was finished. I highly recommend USS.

Nashville, TN

I am so pleased with USS. Ben came out for the estimate and explained everything that needed to be done and how the process worked. Then on the days for the actual work I was called the day before to confirm and then Richard Jones called to give me a heads up when they were on their way. The work was completed on time and they kept me informed of the status. A pleasure to work with a company that is so professional.

Hopkinsville, KY

Marcus and Michael B. were at my house today leveling the floors. They arrived on schedule and explained the job they were completing. Both gentlemen did the job and answered my questions and were very professional, polite and thorough. USS was easy to deal with and I would recommend the services.

Smyrna, TN

I have used USS more than once on my own homes. Chris Crockett is alway very quick to respond and very professional. He takes the time to explain the issues and shows how they can fix the problems. The Company works together to make sure you are reminded of the upcoming repairs even calling when they are on the way. Doug and Cody were very knowledgeable, professional and pleasant while they were at my home. They took the time to listen to our concerns and make sure that they were addressed. I would not hesitate to recommend this USS team to anyone needing repairs.

Nashville, TN

We would definitely recommend USS to anyone. When he gave us the estimate, Chad Kues showed us pictures, explained in detail what needed to be done and how they would do the repair. Andrea Thomason worked with us on scheduling, and made that so easy. Richard Jones did the repair work. He called that morning to let us know he was on the way, and when he would be here. Before beginning the work, he told us what he would be doing. He did an excellent job, showed us pictures of his completed work, and asked if we had any questions. Richard was professional, knowledgeable, courteous and thorough. Five Star company and crew!

Clarksville, TN

Wonderful crew and wonderful job done. I will be referring them when ever possible. More than satisfied!

Hopkinsville, KY

I have just completed my USS project. Manny B. and the crew did a fantastic job for us. Manny was great to work with. Clean and on time.

Murfreesboro, TN

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