At the completion of each job, we like to ask our customers to review their experience with United Structural Systems. Read what some of our satisfied customers are saying about our foundation repair, waterproofing, and concrete leveling work.
We just had our back concrete patio raised up as it was sinking. Evan Dennison did an amazing job!! He’s so friendly and professional. He answered all our questions. USS will be the only company we will use in the future. Thank you!
Brian R. and Dylan S. took care of my leveling project. The team arrived on time, was extremely courteous, and completed the work efficiently. I recommend USS.
Richard was exceptional. He took the time to listen and answer questions about concerns. The work was completed promptly and the result looks great. Thank you!
Chad was on time and super nice. He told me it was not the foundation, but the floor joists…no wonder I had a bouncy floor. They came and installed jacks to level floors. The installing team did their best to answer questions I had during their 4 days here. I received great service! I had some squeaks in the kitchen floor. Called and they sent someone out…..doesn’t squeak anymore! Thank you all so much!
Chad was awesome. Not only was he on time, he gave me what I feel was an honest opinion regarding our house. He took the time to listen to our concerns and was professional but personal. There was no pressure or an “upsale” push, no fear tactics or any other type of sales moves. I appreciate this approach and I will definitely call USS back for any needs that apply.
Brian R. and his crew were complete professionals. I have had numerous construction crews/ companies do work at my house over the last 20 yrs and these guys were by far the best. This is the first time I haven’t had to clean up after a crew and that represents the character of USS – Thank you!
We greatly appreciate Evan’s expertise in fixing a settling issue with our screened-in porch. Poly foam injections across the porch leveled its concrete and resolved a gap in the retaining brick wall (a massive bonus).
Richard and William followed up with tuckpointing to complete the porch repair and also correct gaps around a bay window.
We should have done this years ago. The team did a super job.
Huge Thank You to Jason and Evan. They were kind, professional and on time. The price was perfect for the amount of work that had to be done. 5 Star Review!
This is the second time we have used USS to make improvements to our 70-year-old home…..and once again, the team exhibited true professionalism. From the beginning, taking care of covering our floors, explaining in depth the procedures they would be completing, and cleaning up after they completed the job. Your workers, Marshall and his team, Ashton and Matt, are a true professional representation of USS. They are a positive asset to your company. Hands down USS will not disappoint! Thank you again!
Evan did a fabulous job of leveling our concrete driveway. He showed up on time, did the work, did a great job, and cleaned up the area so no one could tell a worker had been at our home! I would definitely recommend USS and Evan for concrete leveling and repair.
Marshall and team of Ashton & Matt did a great job installing the crawl space sump pump and drainage system. They were very professional and completed the job on time. Marshall did a great job explaining the steps and process and documented the entire job with photos. They addressed any concerns and was very detail orientated. I am very happy with the end product and feel much more comfortable with the condition of the crawlspace and home integrity.
USS provided an EXCELLENT experience from start to finish. We had a back basement wall that had pushed in ca. 2 inches and water was seeping in from cinderblocks that filled with water. I carefully interviewed five different companies and Glen Yarbrough from USS impressed me with his experience, knowledge, and patient explanation of the issues and solutions. He returned several times to answer additional questions. I also heard very positive reports from 3 friends who had used USS before. (In one case USS had fixed a project that another company had messed up.) Once scheduled the work team showed up on time, discussed what they planned to do each day, and cleaned up the area spotlessly at the end of every day. The work was extensive including an interior drainage system, waterproof wall covering for 1/3 of my large basement, 7 steel I-beam wall braces, a large dehumidifier, a sump pump with a drain to the outside, and the installation of downspout extensions to channel water around to the back yard. John and his crew were always courteous, prompt, efficient, and most definitely know their stuff. I would MOST highly recommend them to anyone. If you interview multiple companies as I did, I would advise you to make sure you include USS in your comparison.
This was our third time contracting with USS and we could not be more pleased. Derek and Adam were excellent! Totally exceeded our expectations in their performance of the the job. Greatly appreciated the tender care used in the removal and replacement of the shrubbery. We would gladly recommend USS and specifically Derek and Adam to any of our family and friends. Thanks so much for a job well done!
From the initial phone call to set up a free estimate (very friendly) to Aaron who came out and provided a thorough inspection. Then the team that did the work, just a fantastic experience. They under promised and over performed. I received other estimates and USS was very competitive, professional and I like keeping the money in Tennessee. I couldn’t ask for a better team.
Evan did an excellent job on foam job on my sidewalk. I appreciate the knowledge and experience he showed in his craft.
Derek, Adam, and Matt were great! They were highly professional and answered all our questions. We would absolutely call them again for any additional work if ever needed again. Lisa and I are glad we chose USS.
The USS team did a great job on our home project. They were professional, prompt, efficient and neat. They answered our every question and seemed happy to do so. Brian R., Cody F., and their crews told us exactly what we could expect. They removed and replaced shrubbery, cleaned and reseeded the area. I could not have asked for more. I would definitely recommend USS.
I’d to let everyone know how pleased we are with USS! We were very happy with the cost and quality of work performed! Evan, the technician, did a fantastic job! He was very professional and informative! He was able to answer every question and was very courteous! I will definitely recommend Evan and USS to anyone!
When adding a new exterior double door entry to our basement, we were concerned that the brick from the top two stories might sag or crack because of the new opening. USS mason Richard Jones had the solution of installing helical brick ties. Richard and his team completed the installation in short order matching the existing mortar perfectly!
When my husband went to look at the job, the grid pattern USS had installed was invisible.
We have had many contractors over the years; Richard and the USS team completed the job exactly as promised and left the work site cleaner than when they showed up. We would definitely recommend USS.
Evan did a great job. He was able to show me with his level what needed to be done to drain the water in the right direction and then he did it. The cost was reasonable and the job was professional. I would use them again.
We wanted to open up our basement for a workshop and gym. The USS Team replaced 9 block columns with posts and beams. The difference is amazing!! Demarcus, and his crew, Jared and William, were courteous, on time, and very knowledgeable. Demarcus explained each step of the process in great detail and answered all my questions. The job exceeded all our expectations and their cleanup was super thorough. When Demarcus and his guys were finished, our basement was wide open and clean as a whistle. I highly recommend USS for any and all structural work.
The USS team of Demarcus, Jared and Chance were on time, polite and professional. I would use USS again and I will recommend them to family and friends. Thank you, Arquilla Holder.
USS did a fantastic job on our repair! I was worried when I saw stair-step cracks in the mortar around some bricks above our garage but USS quickly came out to diagnose the problem and provide a fair estimate. They just completed the repair today and, after the mortar dries, you won’t even be able to tell there was an issue. Richard and Trevor were prompt, professional, and efficient! Couldn’t have asked for a better experience and will certainly use USS again if I ever have other issues!
We had three quotes to do what should have been a relatively minor foundation repairs in the crawlspace of our new house (replacing decades-old compressed wood shims with steel shims). The highest quote was over 3x higher than the USS quote, and another company seemed like they were more interested in pushing their proprietary support jacks than doing the simple steel shim installation. I would definitely recommend anyone to get multiple quotes for this type of work and to include USS among them. The work was done on time, on budget, and on schedule. Richard Jones and his colleague were polite thorough and knowledgeable. We could feel the sagging floors become more solid and stable as they were working. Of course, there are still some minor dips in the floor, but we didn’t hire them to make everything perfect, just to do the basic repairs we asked for, and it turned out better than we hoped. They pride themselves on being honest and having integrity, and it shows. Thank you!
Working with USS has been a fantastic experience from the start! I felt they were very fair, and I never felt that they were just trying to get as much money from me as possible. They offered me several options for my issues and I never felt pressured to take the more expensive route. When the men came to do the job, they were on time, extremely polite and professional. Richard Jones took great care of me, letting me know when he arrived, and what was being done every step of the way. When the job was finished I was extremely satisfied with the results. The crew cleaned everything up after they double checked that I was happy. I have a friend who has also used USS in the past and also can not say enough good things about them. I’m very happy to say that they are the only company I will consider for any jobs that come up in the future.