Customer Reviews

At the completion of each job, we like to ask our customers to review their experience with United Structural Systems. Read what some of our satisfied customers are saying about our foundation repair, waterproofing, and concrete leveling work.

Recent Reviews

USS is courteous and professional at every level. I would highly recommend them, from start to finish they exceeded my expectations. And, they stand behind their satisfaction guarantee!!! Evan and Luke were excellent to work with, they made sure that I was completely satisfied with the results before they finished. Thank you guys!

Murfreesboro, TN

Manny and his crew arrived at my home on time and very polite. They told me what all they were to do and how they would do it. This crew was outstanding in all aspects and each were very professional. It was my pleasure. Great crew.

Shelbyville, TN

USS is a great company. From getting the free quote from Jason to the final job of driveway repair, the experience was fantastic. I couldn’t be more pleased with the job that Evan did in restoring my driveway. Everyone at USS are very professional and courteous, and they made sure I was totally satisfied with the job before leaving. USS is one of the best companies that I’ve done business with. Great experience.

LaVergne, TN

The team was fantastic. From consultation to quotation to service, everyone was great. Bruce was a great consultant and provided good insight into the necessary repairs needed. The real magic was the bitching good service from Doug and Nico. They were fast, hardworking, and courtesy to me and my family. Most importantly, they checked in repeatedly to make sure I was up to date with my project’s status and knew what the next steps were. I couldn’t be more happy with my decision to work with USS.

Gallatin, TN

We are just beginning with our home repair getting inspections and estimates. We just had USS at our home for the first time today and Ben is so far ahead of all the other so called experts that have been to our home. With other companies, it has been a sales call and computer presentation but with Ben it was an inspection, evaluation and explanation of the problem. He was focused on making sure I totally understood rather than trying to get my signature on a contract. WOW, what a great experience.

Clarksville, TN

Very professional individuals that worked on my front porch!! Evan and Luke were very punctual, completed work in a prompt and efficient manner. The way the work was done and outcome was totally amazing. Very pleased, and would recommend this company to anyone!!

Old Hickory, TN

Chad came to check my house because of cracking brick. He was on time and inspected the outside and inside. He told me that my foundation is perfectly square and I have no worries with it. No charge. A honest company, so nice to see.

Brentwood, TN

Very professional company from Customer Service: Anna, Valerie, and Michele, to the crew: Derek, Tyler, and Josh, and best Project Manager Chris Crockett. They treated me like family over the past 6 weeks. Nothing but best service anyone could ask. I have nothing but Awesome things to say about USS and their employees very easy to communicate from the phone to emails of every step of the process! Great Job!

Lebanon, TN

Very professional and courteous, excellent repair job on a driveway that had settled more than 6 inches on each side. As an investor, I appreciate the increased marketability this repair gives the property. It’s a much cleaner remedy than tearing out and relacing a driveway with new concrete.
As an appraiser with over 40 years experience in the middle Tennessee market, I understand the importance of a proper repair. This will make financing easier for potential buyers, and address any questions a home inspector might have.

Cookeville, TN

Matt Alicea’s team and David Jones’ team were both excellent. They were careful, professional, and polite. During the leveling process they checked the inside of the house several times to be sure the process was working correctly. David’s team explained the process for strengthening the floor under the stairwell and answered to my satisfaction any questions I had. After the work was done they even replanted the bushes that had to be removed during the foundation leveling. Their work was outstanding! I would recommend USS without any hesitation.

Lascassas, TN

Tommy Johnson did an excellent job. He has been to our home twice and is always courteous and professional. USS does a great job.

Smyrna, TN

The crew that came to our home was fantastic! They were polite, on time and were extremely efficient! They answered all our questions and made sure we were please with their work before they left. We would highly recommend USS because of their outstanding level of integrity and professionalism. Thank you!!!!

Nolensville, TN

I got 4 quotes before choosing USS concerning brick and mortar settling cracks. Matt and his crew just finished their work. I couldn’t be more pleased with this company, their process of repair and the hard working, diligent crew. Thank you.

Unionville, TN

My basement wall was bowing in and starting to fall apart due to construction blasting close to my sub-division. I had three foundation companies come inspect and give me estimates and scope of work details. USS was the only company that really knew what they were doing, presented a work plan that would resolve the issues and put my basement back in better shape than when the house was built around 1980. Nick H. and Ricky did all of he work and were respectful, courteous, hard working and very knowledgeable. They worked tirelessly and took the time to insure everything was done to a standard that was better than what was expected and did a lot of extra touches that were above and beyond what the contract called for. I couldn’t have asked for a better experience or more professional work and treatment. USS is the only company I will ever turn to in the future for this kind of work. They are excellent!!

Mt. Juliet, TN

Crew leader was Bryce Fix. They arrived timely and Bryce informed me what they were going to do. As work progressed, he constantly checked the progress until he got the required results. The crew worked constantly until the job was completed. When the results were accomplished, Bryce came inside, checking door closures and other required adjustments. I have been a USS customer in excess of 10 plus years and I highly recommend them based on quality of work, their warranty, and the quality of their employees.

Cookeville, TN

Just had to take a moment to complement the entire USS staff that I’ve had the pleasure of interacting with. From the very beginning of the introduction of Ben Perkins, the product manager for my job, to the scheduling personnel and especially the work crew of Josh E., project foreman, and his team of Roger B. and Dijion T. From the time the work began these men were and continued to be extremely polite, friendly and very knowledgeable about what they were doing and more then willing to answer any questions I had pertaining to their progress every step of the way. They never made me feel that my questioning was bothersome or even an interruption to their work. I was equally impressed with how well they communicate and interact with each other to accomplish their mission. They really seem to enjoy working together and it shows. Most obvious to me was not only the work itself but how they took extra measure to ensure the clean-up portion received the same intense attention as everything else. Ben showed up on the worksite often to make sure things were progressing well and in a timely manner. He even brought lunch to his guys!!! I would HIGHLY recommend USS to anyone, anywhere, anytime! Prayerfully I won’t need their services again, but if I did I would not hesitate one second to call. Thank you to the entire team!
P.S. My wife was equally satisfied with the work and the people involved and guys we all know; HAPPY WIFE, HAPPY LIFE!!!

Clarksville, TN

Very pleased with the work. The weather conditions couldn’t have been any worse but Kliford L. , Ben C., and Devon B. completed the job and cleaned up! A special thank you to you 3 guys!

Shelbyville, TN

I’m specifically reviewing Ben Perkins of USS. He came out to inspect my foundation concerns on a property I plan to purchase. He had great communication with me, explained everything he was doing in detail when I asked. I left with some useful knowledge about how things work with foundations and what to look for. Ben also explained how it could be fixed in detail. He was truly a specialist! Btw that was free of charge and Ben wouldn’t accept a tip for his time. USS should be proud to have an honest and intelligent employee like that to represent their company! Thank you.

Calvert City, KY

We were very pleased with your work and crew. Very courteous. Thanks for taking care of our problem.

Arrington, TN

We got quotes from and considered other companies to complete this job for us. Neither my wife not I felt 100% that it was going to work to our satisfaction – until we met with Jason. He gave us the confidence we were looking for, and we were happy with our results for sure. Evan was thorough and we loved his work! Thank you so much again!

Mt. Juliet, TN

Everyone was very courteous. They explained what they were doing. Hopefully I will never need their services again – but if I do, I would not hesitate to use them.

Franklin, TN

Ben was helpful and not pushy so that is why I decided to use USS. The site foreman, Tommy was early and courteous.

Goodlettsville, TN

Thank you for the best customer service ever! Evan and Noah were great – on time (even early) and did a great job!! Thank you to Ben and Valorie for simplifying this project for me. Thank you for your professionalism! A+++++++

Lebanon, TN

I asked the workers to let us know if they saw anything unusual to do with our heat & air, since they were going to be working under the house. We were having problems and feared our unit was going out. Not only did they find the problem, but they reconnected duct work that had come loose. This solved our problems and saved us a visit from an HVAC repair man. We appreciate their willingness to go “above and beyond” to serve their customer. I hesitated to ask but I’m glad I did!

Kingston Springs, TN

Tommy and John were the best! Perfect gentlemen. Worked hard, didn’t mind me asking questions, very easy to talk to. All around great! I love that they didn’t leave a mess for me to clean up. I would definitely use USS again!

Winchester, TN

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