At the completion of each job, we like to ask our customers to review their experience with United Structural Systems. Read what some of our satisfied customers are saying about our foundation repair, waterproofing, and concrete leveling work.
Crew leader was Bryce Fix. They arrived timely and Bryce informed me what they were going to do. As work progressed, he constantly checked the progress until he got the required results. The crew worked constantly until the job was completed. When the results were accomplished, Bryce came inside, checking door closures and other required adjustments. I have been a USS customer in excess of 10 plus years and I highly recommend them based on quality of work, their warranty, and the quality of their employees.
Just had to take a moment to complement the entire USS staff that I’ve had the pleasure of interacting with. From the very beginning of the introduction of Ben Perkins, the product manager for my job, to the scheduling personnel and especially the work crew of Josh E., project foreman, and his team of Roger B. and Dijion T. From the time the work began these men were and continued to be extremely polite, friendly and very knowledgeable about what they were doing and more then willing to answer any questions I had pertaining to their progress every step of the way. They never made me feel that my questioning was bothersome or even an interruption to their work. I was equally impressed with how well they communicate and interact with each other to accomplish their mission. They really seem to enjoy working together and it shows. Most obvious to me was not only the work itself but how they took extra measure to ensure the clean-up portion received the same intense attention as everything else. Ben showed up on the worksite often to make sure things were progressing well and in a timely manner. He even brought lunch to his guys!!! I would HIGHLY recommend USS to anyone, anywhere, anytime! Prayerfully I won’t need their services again, but if I did I would not hesitate one second to call. Thank you to the entire team!
P.S. My wife was equally satisfied with the work and the people involved and guys we all know; HAPPY WIFE, HAPPY LIFE!!!
Very pleased with the work. The weather conditions couldn’t have been any worse but Kliford L. , Ben C., and Devon B. completed the job and cleaned up! A special thank you to you 3 guys!
I’m specifically reviewing Ben Perkins of USS. He came out to inspect my foundation concerns on a property I plan to purchase. He had great communication with me, explained everything he was doing in detail when I asked. I left with some useful knowledge about how things work with foundations and what to look for. Ben also explained how it could be fixed in detail. He was truly a specialist! Btw that was free of charge and Ben wouldn’t accept a tip for his time. USS should be proud to have an honest and intelligent employee like that to represent their company! Thank you.
We were very pleased with your work and crew. Very courteous. Thanks for taking care of our problem.
We got quotes from and considered other companies to complete this job for us. Neither my wife not I felt 100% that it was going to work to our satisfaction – until we met with Jason. He gave us the confidence we were looking for, and we were happy with our results for sure. Evan was thorough and we loved his work! Thank you so much again!
Everyone was very courteous. They explained what they were doing. Hopefully I will never need their services again – but if I do, I would not hesitate to use them.
Ben was helpful and not pushy so that is why I decided to use USS. The site foreman, Tommy was early and courteous.
Thank you for the best customer service ever! Evan and Noah were great – on time (even early) and did a great job!! Thank you to Ben and Valorie for simplifying this project for me. Thank you for your professionalism! A+++++++
I asked the workers to let us know if they saw anything unusual to do with our heat & air, since they were going to be working under the house. We were having problems and feared our unit was going out. Not only did they find the problem, but they reconnected duct work that had come loose. This solved our problems and saved us a visit from an HVAC repair man. We appreciate their willingness to go “above and beyond” to serve their customer. I hesitated to ask but I’m glad I did!
Tommy and John were the best! Perfect gentlemen. Worked hard, didn’t mind me asking questions, very easy to talk to. All around great! I love that they didn’t leave a mess for me to clean up. I would definitely use USS again!
I enjoyed working with Jason and then Evan & Noah. The process of lifting our driveway was explained completely. Evan & Noah came on time and worked quickly and cleaned up everything. All three gentlemen were a pleasure to work with.
All the young men were very respectful & courteous. Any question I had, they stopped what they were doing and gave me an answer. Very nice!
We couldn’t be more pleased with USS. We count ourselves very fortunate for the level of support received from Mary Evelyn, Amanda, Anna and Troy on the back end; and an amazing crew on the front end led by Jason. This was a big project for us with a big price tag – but we wanted it done right and we know we made the right choice with USS. Despite weather and other minor hiccups, your team was outstanding from start to finish. We couldn’t have asked for better and we are very appreciative.
Thank you to all involved!
I am completely satisfied with the entire process working with USS. Kenny did an excellent job coordinating the claim with my insurance company. Derek and the crew came and started right on time, kept me informed every day and did an excellent job. I could not be more pleased!
Thank you for giving us confidence in the stability of our home by installing the I-beam and support under the front door. Troy and Kyle were very courteous and thorough in their work.
I was impressed with Casey and his team, always on time, very polite, job started on time and completed early. Thank you for a job well done.
Tommy and his partner came out and did a wonderful job. Very professional and friendly. I will be using this company again in the future if I need anymore work done to my foundation… 5 Stars
This company is excellent. I thought I had problems with settling and was ready to pay a few thousand dollars. But Aaron did a complete examination and said everything would be fine. no repair needed. And there was no charge. Very honest company and glad I heard about them on radio.
These guys are honest. Chad came out to the house and conducted an inspection. It turns out after a detailed and thorough inspection which he conducted inside, outside and in the crawlspace that we didn’t require their services. I offered to compensate him as a courtesy and he declined saying that was his job, and just to keep them in mind if they heard of anyone else that needed their services. Well, I am here to say that I’d gladly recommend them due to their integrity, promptness, professionalism and courtesy. Nice job!
Chris came to my home to give me an estimate which was much less than quoted to me from another company. It took him several hours to do a thorough job and he showed me the pictures of the issues I was facing. Scheduling was a bit of a problem because there was so much work ahead of mine, but 4 months later the crew came and worked for 2-3 days and finished the job site leaving it in very good condition. I was advised that I might have to have some adjustments made because of the ground swelling and shrinking due to weather issues. A year later, I called USS and Jason came and looked over my concerns and scheduled a crew to come and make some corrections. They were not able to take care of all the issues because of lack of equipment so had to reschedule me again. Billy came out yesterday and did an excellent job of completing the problems and even another one that I pointed out to him. He worked the entire day, tirelessly, and corrected all my problems and even called the office to confirm that my warranty would cover me for any other issues that might come up due to changes to other ground movement. I am very pleased to recommend USS to anyone that needs this type of service.
Form beginning to end, I had a good experience with USS. I never heard of you until I saw your commercial on Ch. 6 WPSD Paducah. Ben was very good on the initial visit. Scheduling was very timely. First crew that came did a good job and left the site seeded, strawed and clean. The brick mason crew did likewise. If I know someone who has similar problems, I will recommend you.
I’m in the military and trying to sell my house in Clarksville while living somewhere else. Between the USS team and my real estate agent, it was a painless, smooth process and my house was able to sell on time. Thank you!
Everyone was great to work with and really cared about my feelings and concerns. I would highly recommend USS!
They were always on time and so polite and respectful. They did a great job and cleaned up everything like it was prior to their arrival. I highly recommend USS.