At the completion of each job, we like to ask our customers to review their experience with United Structural Systems. Read what some of our satisfied customers are saying about our foundation repair, waterproofing, and concrete leveling work.
Chris came to my home to give me an estimate which was much less than quoted to me from another company. It took him several hours to do a thorough job and he showed me the pictures of the issues I was facing. Scheduling was a bit of a problem because there was so much work ahead of mine, but 4 months later the crew came and worked for 2-3 days and finished the job site leaving it in very good condition. I was advised that I might have to have some adjustments made because of the ground swelling and shrinking due to weather issues. A year later, I called USS and Jason came and looked over my concerns and scheduled a crew to come and make some corrections. They were not able to take care of all the issues because of lack of equipment so had to reschedule me again. Billy came out yesterday and did an excellent job of completing the problems and even another one that I pointed out to him. He worked the entire day, tirelessly, and corrected all my problems and even called the office to confirm that my warranty would cover me for any other issues that might come up due to changes to other ground movement. I am very pleased to recommend USS to anyone that needs this type of service.
Form beginning to end, I had a good experience with USS. I never heard of you until I saw your commercial on Ch. 6 WPSD Paducah. Ben was very good on the initial visit. Scheduling was very timely. First crew that came did a good job and left the site seeded, strawed and clean. The brick mason crew did likewise. If I know someone who has similar problems, I will recommend you.
I’m in the military and trying to sell my house in Clarksville while living somewhere else. Between the USS team and my real estate agent, it was a painless, smooth process and my house was able to sell on time. Thank you!
Everyone was great to work with and really cared about my feelings and concerns. I would highly recommend USS!
They were always on time and so polite and respectful. They did a great job and cleaned up everything like it was prior to their arrival. I highly recommend USS.
I had USS come look at some concerns on our house today. The project manager, Bart, asked me to show him the areas of concern that prompted our call. He talked me through the different areas he was checking to assess if we had damage. Bart told me the foundation looked good. I appreciate the honesty of Bart after an hour and half drive. I would highly recommend USS.
Excellent work! We would highly recommend Mitch & USS to family and friends! Thank you for all you did!
I have had USS at my home for 3 different projects in the past year. We have been completely satisfied each time with all phases. We would recommend y’all every time!
We cannot say enough about the smoothness of the entire process! The workers were amazing, the foreman, Josh, went above and beyond every step of the way. They rocked! Hard, hard workers – they represent USS well!
The project manager ensured that I was aware of all equipment and workmanship warranties. The project started on time and I was updated daily on what was completed. The onsite crew was fun to be around and worked diligently to stay on track. The completed project exceeded my expectation!
From our first contact to scheduling an appointment until the final day of the repairs, we had a pleasant experience with USS. All staff were courteous and helpful. Chip made two visits and several calls regarding the proposal, always thorough and patient. John kept us informed daily as to the project’s status. The team was job-oriented. Upon completion of the job, John reviewed it with us, using pictures for the work done in the crawlspace. One picture helped us to know we had a small leak in a bathroom.
Three companies gave us proposals for this job. We chose USS because we had confidence in their staff for quality work.
Bart was very professional and evaluated the job with the utmost integrity. Amanda did a great job keeping me aware of the schedule and when the crew would arrive. Foreman Michael did a great job onsite. I was very pleased with how well they cleaned up the area and the matching of the mortar color was amazing!
Outstanding work! This was my third time to hire USS for foundation work. As always, the work was completed on time, very neat and by great people.
From the beginning with Bruce throughout the whole job, we were extremely happy with your work. We actually had three companies come out to bid our job. Bruce won, not because of his price, but because he actually approached the job like it was his own house and not like he just wanted our money. Foreman Scott went above and beyond to salvage our landscaping. When it came to tuckpointing our red mortar, he actually matched it! All the guys were great and left our yard as neat as possible (it rained almost everyday!). Extremely pleased and will recommend USS to everyone. Thanks!
We had an unexpected expense of floor joists (11). Mitch was very kind and gracious to help us. The workers were very well mannered and friendly. Also, they were willing to answer questions and keep us updated at all times. USS, you delivered MORE than your best!
Outstanding communication from beginning to end. All USS employees were professional and courteous throughout this project. Thank you!
We could not be more pleased with the experience we had with USS. From the first meeting with the project manager to paying the foreman at completion of the job, it was a pleasure to work with them all. What could have been a very unpleasant experience turned into something otherwise. We would highly recommend USS, the quality of the work and the pricing to anyone needing their service.
Pleased and grateful for the entire team at USS. Had a water problem and the beginning of a mold problem. USS sent a project manager out for a estimate very promptly. Chris went over everything with my wife and I detailing everything USS would do. The work began on time and was completed in 2-1/2 days. The crew removed anything that could possibly puncture the encapsulation, leveled up the fill before starting the rest of the job. My crawl space is now gleaming white, sealed from any moisture with a large dehumidifier quitely regulating the humidity. I am glad I chose USS to complete my work.
So grateful for Mitch and Lael for doing an incredible job on our house. We just closed on a house and found the problem post closing. Mitch and his team worked with us to get the problem corrected quickly and efficiently. Incredible communication and have been helpful post repairs for any questions that came up. Would HIGHLY recommend them to anyone needing repairs made.
We were particularly impressed by how well the site was preserved after the job was completed; shrubs replanted, mulch returned, and the surrounding area cleared of all debris. Since it was raining the whole time, this was very impressive. We really enjoyed working with Chip. Thanks for a job well done.
Our experience was absolutely fantastic. I had four other companies come out to quote the job but NONE were as impressive as USS. I plan to post on all my media outlets about my experience with USS, starting with Chip to the install team. I was thoroughly impressed.
Thanks to Mitch who came to look at my house to draw up an estimate. He found the previous owner had something in place to address the issue. Rather than coming up with a story just to try to get my business, he advised me of how I might be able to fix it on my own! Great to see a company with that kind of honesty!
I requested a free visit from USS, and I could not be more pleased with the service provided. Mitch came out to look at my house, and he very patiently looked at some signs of concern that I had been monitoring. After we looked inside, we went outside to look at the exterior of the house, and then he looked underneath. He found a couple of minor cracks, and he showed me exactly what to watch for in the future. After looking over everything, he recommended that nothing be done at this point in time. It is rare that a company would come out to give a free estimate and then not try to sell sort of service. The honesty displayed by Mitch and USS was very reassuring, and if any of the minor cracks become an issue in the future, USS will have my business!!
I would like to thank everyone at USS that played a roll in repairing, leveling and strengthening the supports and floor joists under my house. I know it’s not an easy job in the crawlspace of most homes. Everyone at USS has been courteous and professional. I would like to thank Ron and his crew especially. They worked hard at each point to get every pillar, beam and jack post perfect. My floors are level and no longer have a “bounce” when you walk across them. I would be happy to recommend USS to anyone that needs work done.
I was very impressed with the service provided by USS for the repair of our sunken front walk and stairs. The process was pleasant and efficient, the employees were knowledgeable and professional, and the workmanship was excellent. One of the things that impressed me the most was how our foreman, Blake, thoroughly explained the repair process and gave us tips on how we could avoid a recurring issue. I would certainly recommend USS to anyone, and I would choose them for our future structural repair needs.