Customer Reviews

At the completion of each job, we like to ask our customers to review their experience with United Structural Systems. Read what some of our satisfied customers are saying about our foundation repair, waterproofing, and concrete leveling work.

Recent Reviews

Wyatt Shaw and Kliford Laney arrived at 7:20 A.M. after calling to give me the heads-up that they were en route. They were to install 3 piers to provide foundation support for an addition on the back of the house. They provided courteous, focused attention to the task and were polite and very helpful when asked for details about the job. After completing the job, they cleaned up the entire work area, overseeded their work area for fescue/bluegrass and covered it with straw. I couldn’t have asked for a more customer-friendly and thoroughly well-done job on both of their parts. USS is SO good at delivering customer satisfaction, and yes, with a smile!

Murfreesboro, TN

Very good experience! Manny Bravo and Kyle McCall did very good work and stayed busy. Readily answered questions and explained what was involved. The only surprise was the quickness at which the electrical circuit was installed (30 min) compared to the amount allotted. Overall, I do not hesitate to recommend USS.

Franklin, TN

Chad Kues, Jason, Richard, Daniel and Shawn are remarkable representatives of USS. They resolved all foundation issues including those created by another ‘foundation’ company. The contrast in the two companies could not have been more glaring. USS is very well represented by this team who created a plan, communicated each step clearly. Thank you to this great USS team!

Murfreesboro, TN

Evan Dennison and the whole team was awesome! We had some massive issues and they were able to be flexible to address the access issues that seemed to be a bigger challenge than the structural ones. Much appreciated, all!

Nashville, TN

Evan could not have been friendlier or more professional. He and Devon both did a great job and made sure that I was satisfied with the job. I am a happy customer.

Nashville, TN

We were shocked to find standing water in the crawl space of our brand new home. The builder had no idea how to fix the problem. USS removed all of the standing water and installed a sump pump drain system in less than 3 days. USS also noticed the span of the supports for our floor were outside of the manufacturer’s specifications and fixed the problem by installing a steel I-beam. No more squeaky/bouncy floors. And USS worked with the builder to get it covered under the builder’s warranty at no cost to us. I am very happy we chose USS and have already recommended USS to our neighbors.

Pleasant View, TN

Great work, very easy to work with. Evan Dennison knows what he’s doing. Showed up and did the work to the minute as promised.

Columbia, TN

The entire process was amazing. The estimate was very thorough and informative. Dustin and Jake went above and beyond with the job that they did. They also informed us of more work that we may need completed to better protect our foundation in the future. We love the company and services so much that we already scheduled the estimate for the additional job. Highly recommend this business. They will take care of you, professionally and personally, from start to finish.

Clarksville, TN

Great job by John and Skylar! Always on time and very professional. Well pleased with the work performed.

Nashville, TN

USS was absolutely amazing. The guys showed up promptly. They were all very nice and mannerly. They worked all day until the job was complete. They cleaned up everything. I am so pleased with the workmanship on my home.

Greenbrier, TN

Good professional work. Cordial staff. I am very satisfied with USS and recommend them to others.

Brentwood , TN

Evan Dennison showed up early & got right to work. Curious about how it all worked, he was more than happy to have me watch the entire job. Even put up w/ all my questions. Very cool guy, all smiles. Problem beneath my driveway was larger than expected, open cavity discovered. He wasn’t deterred. Repaired the underlying issue of a sinking driveway back to its original position. Very professional attitude, very professional finish. Couldn’t be happier with the outcome. Wife & I are both very impressed w/ the work completed, the way it looks & w/ Evan himself.
Thank you very much.

Murfreesboro, TN

Thank You!!! Really does not cover the appreciation and gratitude for the professionalism or quality of work from the guys that repaired my garage foundation. Even with the weather and muddy conditions, they managed to repair my garage foundation as well as the concrete slab inside. Communicated with me throughout the process, set the piers under the foundation, repaired the mortar joints, repaired the slab inside, covered the piers, cleaned up the job site and even swept the mud out of the garage. WOW!!!! treated my house as if it was one of their own.
Truly appreciate the hard and quality work guys.
Great employees make a great company.
Wish I would have had this done a couple of years ago.
Trust your foundation repairs to the professionals at USS.

Shelbyville, TN

Friendly and professional. We were not only pleased with the job completed but were just as impressed with the way in which the work was executed. We would highly recommend USS.

Hendersonville , TN

Thank you for the excellent foundation repair done to my home. Matt A., Brian T. and Luke B. were very professional and completed the repairs very quickly. Thank you for a job well done.

Columbia, TN

Demarcus along with Bailey, Cassey, David and the rest of the crew did an awesome job.

Sparta, TN

Fantastic job! Evan Dennison arrived on time and completed the job in about 2 hours. Wish I had done this repair years ago.

Franklin, TN

Evan Dennison did a great job in leveling our concrete pad where our heating and cooling system sits. Because of the shifting and tilting, the unit was not draining properly which could result in rusting of the elements. This correction should enable us to get another 10 years of service out of our unit. Evan was very prompt and professional. Thanks again.

Mount Juliet, TN

I do not normally leave reviews for work done by professionals. My experience with you was so exceptional that I had to let you know. I had a large crack above the Garage door. When Chris came and looked at the problem, he suggested placing 4 piers along the sidewall and repairing the lintel.
The work was scheduled and on the day of the repair, Jason Trauber and his team arrived as scheduled. They installed the piers, shared the results with me, cleaned up and left. Everything was returned to its original place and with the exception of the straw, you would never know they were here.
The following day, Richard Jones arrived as scheduled to repair the Lintel and repair the crack. He shared multiple times throughout the day what he did and answered my questions. My house is more than 15 years old and has a white mortar. He matched the mortar and filled the cracks.
When he finished, everything was cleaned and back in place. When I saw what he had done, the only thing I could say was “WOW”, and I said it over and over.
From start to finish, everyone did a fantastic job and I am very happy with the work and the professionalism of the entire team.

Smyrna, TN

Richard Jones and William were very pleasant to meet. They arrived on time and completed the job on our foundation in good time. We had a small dip in the kitchen floor and were adding support for granite counter and island. The dip is almost non-existent and we are ready for granite.

Thanks again, USS!

Columbia, TN

Richard Jones and William were professional, completing the job quickly and completely.

Columbia, TN

Demarcus & Bailey did such a great job on our house! They were timely and very professional. We’d recommend them and USS to anyone!

Russellville , KY

This is the second job USS did for me, extending the trench along my wall that will get the most downhill water by 6 feet.  I appreciate and am pleased with the job that Raymond did. He represents the company well. He is a hard worker, calls and lets you know he is coming or if the schedule is changing, answers countless questions about the job, diligently does the difficult work and cleans up the work. Thank you!

Watertown, TN

Once again your company has provided a remarkable experience for me. Chris met with me to examine the area needing attention and provided a fair price for removing the water problem. This is the second service USS has provided me and Chris is the reason I invested in your services from the beginning. The thing that makes your company so respected is the team that you send to do the work. On this occasion, Demarcus, Bailey and David W. did the work all in one day. They provided pictures of every step of the process and were careful to remove the dirt from the crawl space because I am using it as a workshop. I am so pleased with the outcome of this work. Thank you, USS.

Nolensville, TN

I was very pleased with the entire process of this work project, from estimate to the actual work product. The crew was courteous and informative; explaining the engineering aspects of the work when I asked questions. They went above and beyond to leave the work site better than they found it; something not commonly found in business anymore. I would highly recommend USS to anyone experiencing foundation stability issues or concerns.

Murfreesboro, TN

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